Customer Care Representative (Cebu)
Support Services Group, Philippines

Key responsibilities:

• Answer inbound calls, emails and/or chat from customers ranging from product information, product inquiries, complaints, follow ups, etc.
• Connect with existing customers to gauge general satisfaction and get insights on how to improve our products and services.
• Contact potential customers or leads to explain the product or service that the company offers.
• Basic knowledge on accessing the existing system and tools in handling issues and concerns

Requirements

Job requirements:

• Good to excellent English communication skills (C1 to C2 English Level proficiency both in Reading and Writing)
• Excellent customer service, sales and technical skills
• Proficient in Microsoft Office
• Ability to multitask and prioritize tasks
• Amenable to be assigned either on Work-from-Home or Work-On-Site setup, if necessary
• Highschool Diploma/Certificate or equivalent
• Experience working in the BPO industry is preferred but not required.

Benefits

Referral Bonus

Sign on Bonus
Graduation Bonus
HMO (Health Maintenance Organization)
Night Differential
Leave Credits
13th Month Pay
*Terms amp; Conditions apply

Job Rewards and Benefits