Customer Service Specialist (Non-voice and Voice)
Support Services Group, Philippines

• Provide suitably trained Full-Time Equivalents to support the full in-house operations of the Client
• Conduct email support that includes a structured and well-written email response

within the agreed SLA to the Client’s customers

• Provide exceptional customer service through email and call responses
• Ensuring that all interactions and relevant information is captured in the ticket logging process
• Ensuring that all processes are performed as per the documented procedure
• Support the required operational hours of the business
• Provide the required reports and analytics to support operations, as necessary

Requirements

• Has a bachelor’s degree from a college/university
• 6 months to 1-year BPO experience if the non-degree holder
• Can be a new graduate provided he has a very good comprehension
• Very good communication skills in English and Filipino
• Quick learner and able to adapt to new processes and policies as needed
• Willing to work on shifting schedule, weekends, and holidays
• Proficient in the following Microsoft applications: Word, Excel
• Can be with experience but not related to the position provided he can easily adapt to the new job
• Experience in dealing with external customers who have varying requirements an advantage

Job Rewards and Benefits