Service Desk Analyst Jobs in Philippines, Latest Service Desk Analyst Jobs in Philippines

Our PurposeHere at Datacom, we connect people and technology to solve challenges, create opportunities and discover new possibilities for our communities.The Nitty GrittyWe have over 6,200 people across our global offices and generate annual revenue of over $1.2 billion, this makes us one of Australasia’s largest professional IT services companies. We have extensive expertise in operating data centers, providing IT services, software engineering, and application management, as well as payroll an

Salary: P30,000 to P45,000 (Monthly Package)Shift: Rotating ScheduleWhat are we looking for?Skills Required - With 1.5+ years of experience in a service desk environment - Knowledge of supporting Microsoft technologies, including MS Office suite, Exchange Office 365, and Windows 10 - Ability to support networking issues including cabling and wireless, remote access connectivity (VPN), IP telephony and mobile devices - Exposure to Ticketing Tools and Active Directory - Excellent technical an

About IntouchCXIntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change. To learn more about us and our culture, follow the link

About IntouchCXIntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change. To learn more about us and our culture, follow the link

About IntouchCX IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change. To learn more about us and our culture, follow the lin

TCIS Global Internal Service Desk (ISD) - Supporting all users in all TCIS operational facilities, locally and/or remotely operational centres, or home-based - Supporting all local Service delivery teams on I.T related requirements Detailed Responsibilities and Essential Duties - Providing I.T technical support via telephone, face-to-face, or online support to the appropriate TCIS end-user community; - Identifying hardware and software needed to provide solutions to TCIS I.T problems;

- Ensure the integrity of the information loaded within Service Desk by carefully reviewing service orders. - Provide frontline telephony and customer facing support for initial fault diagnosis; liaise with customer throughout to ensure satisfactory resolution of problem. - Assist in the administration and support of the Local Area Network, including data management and printing facilities, e.g. Active Directory. - Identify and escalate situations requiring urgent attention - Track and route

Job Title: Internal IT Service Desk AnalystDuties and Responsibilities:• Supporting users in all TCIS facilities, locally and remotely • Identifying the hardware and software needed to provide solutions to problems• Ensuring that all SLA’s and KPI’s are met • Providing telephone, face-to-face and online support to the appropriate user community• Liaising with internal, external support groups as well as vendors as required;• Ensuring timely updates for all tickets logged • Undertaking various h

DFI Retail Group (the ‘Group’) is a leading pan-Asian retailer. At 31st December 2021, the Group and its associates and joint ventures operated over 10,200 outlets and employed some 230,000 people. The Group had total annual sales in 2021 exceeding US$27 billion.The Group provides quality and value to Asian consumers by offering leading brands, a compelling retail experience and great service; all delivered through a strong store network supported by efficient supply chains.The Group (including

Why Join Us?Are you looking for a role that provides opportunities to develop and grow? Take the next step in your career journey with us! We’ll provide you with a professional support structure and benefits to ensure you can thrive.We offer Premium HMO, awesome technology, and above-market remuneration. Our high performers are frequently invited to visit their colleagues internationally for professional development.We’re always searching for great talent to join our team. If you’d like be part

TCIS Global Internal Service Desk (ISD) - Supporting all users in all TCIS operational facilities, locally and/or remotely operational centres, or home-based - Supporting all local Service delivery teams on I.T related requirements Detailed Responsibilities and Essential Duties - Providing I.T technical support via telephone, face-to-face, or online support to the appropriate TCIS end-user community; - Identifying hardware and software needed to provide solutions to TCIS I.T problems;

About 24-7 Intouch 24-7 Intouch is a global customer care and technology company that provides value-driven, future-forward solutions. For over 20 years, we have been the people and technology behind the world’s biggest brands, empowering human potential through our artificial intelligence division, Laivly, and driving change for our client partners through actionable insights and analytics.For more on our culture, follow the link to Our Story - https://youtu.be/a6CvsUKYN8g About the JobThe Sen

Senior Service Desk AnalystThe Senior Service Desk Analyst sits within the Managed Services Team. It is a role within this team dedicated to providing the best in customer service experience to clients.The purpose is to provide service displaying the Client's Values and Culture, to ensure interruption-free computing and quality interactions to clients we support. Success in this role means that you will mean that you will provide timely and efficient service using our Remote Management and Monit

- Ensure the integrity of the information loaded within Service Desk by carefully reviewing service orders. - Provide frontline telephony and customer facing support for initial fault diagnosis; liaise with customer throughout to ensure satisfactory resolution of problem. - Assist in the administration and support of the Local Area Network, including data management and printing facilities, e.g. Active Directory. - Identify and escalate situations requiring urgent attention - Track and rout

About 24-7 Intouch24-7 Intouch is a global customer care and technology company, providing value-driven solutions for over 19 years. Using the most advanced technology, 24-7 Intouch’s customizable customer care platform uses insights to build loyalty and increase revenue for their partners. 24-7 Intouch takes pride in developing top to bottom brand alignment for partners while delivering exceptional customer experiences. For more on our company culture, follow the link to Our Story - https://vi