Social Media Community Manager
Yellow Social Interactive, Philippines
Job Description
YSI is a super fast-growing social gaming company with offices in the World Trade Center, Gibraltar along with bases in Ukraine and Antigua.
We are looking for exceptional, smart talent striving to be number one. Motivated and capable to build and scale business functions and a whole company from scratch.
About the role
As Social Media Community Manager, you will be responsible for building and delivering our social media competition strategy, drawing and crediting the competition winners within the competition time frames. You will build a positively engaged social community built on trust and credibility on each of our social media channels.
The successful candidate will be passionate about delivering high quality work and delighting the customer. While also vigilantly monitoring the community to ensure our players are kept safe and informed.
Area of Responsibilities
- Scope, plan, build and schedule all social media competitions (Facebook, Instagram, Twitter amp; TikTok).
- Work with design team to brief content in timely manner.
- Drawing and crediting of competition winners and announcing within the allocated time frame.
- Replying to all social media comments to build engagement.
- Identify, develop and maintain relationships with highly engaged players.
- Monitor, respond and provide appropriate solutions or escalation where necessary to any complaints within the comments section.
- Monitor customer sentiment across platforms, managing negative sentiment.
- Enforce social media page rules.
- Daily monitoring and issuing of cease and desist letters to impersonating accounts, keeping records.
- Work with Customer Service team to help answer queries around any social competitions/activity.
- Identify opportunities to outreach into new social communication platforms.
Requirements
- Native English level with understanding of North American market.
- A background in social media, marketing or customer services preferable with a minimum of 2-3 years’ experience
- Gaming background an advantage (focus on casino and/or bingo preferred)
- Full working knowledge of Facebook, Instagram, Twitter and TikTok.
- Experience with Sprout Social, Hootsuite or similar is preferable.
- Excellent customer relationship skills understanding players’ needs and responding in a way that provides the best possible customer experience.
- The ability to handle a large volume of player engagement, often juggling multiple tasks throughout the day
- Must be knowledgeable about both social media and community engagement trends in order to implement effective execution strategies.
- Impeccable attention to detail with strong record keeping skills.
- A self-starter who is organised, proactive and keen to grow and expand in the role.
- Problem-solving with an enthusiastic, can do attitude.
Benefits
- Paid Time Off (Vacation amp; Public Holidays)
- Remote working
- Competitive Salary