About AlidaAlida believes in a world where customers are the ultimate source of truth. A world where the best business decisions are those made with customers, not for them.Our team is reimagining how businesses make their decisions through our award-winning Total Experience Management (TXM) platform. We work with some of the world’s top companies like Twitter, Red Bull and J.Crew to help them build stronger brands, happier workplaces, winning product portfolios and lasting customer relationships. We’re backed by some of the most respected names in business including, Round13, OMERS Ventures, Georgian, W Capital and Vistara Growth. Through their support we’ve raised over $50M in the last year!The Alida team are high-performers who are committed to being bold and curious, while always leading with empathy and authenticity. We’re looking for talented people who thrive in a fast-paced environment and are keen to make an impact by bringing their big ideas to life. As a digital-first culture grounded in agility, Alida has intentionally built a hybrid work environment where our employees can choose when they’d like to work from home or come into the office to engage with their peers.
Community ManagerIn this client-facing role, you will support the engagement and health of communities by executing our Premier Community Management Program which involves a variety of projects for our clients using our SaaS platforms within the Managed Services team. Our clients depend on Alida for timely and accurate delivery of program components to keep their communities healthy. This role provides an exciting opportunity to assist Fortune 500 organizations.Job Responsibilities
- Plan and execute community member engagement and community health initiatives such as:
- Engagement Services: Compose and post engaging content such as shareback hub posts and newsletters
- Community Health Services: Execute community relaunches and deploy engagement surveys
- Governance and Coaching Services: Update engagement calendar and provide survey author ride-alongs
- Program and deploy community surveys using proprietary SaaS platform
- Support Customer Success amp; Sales by working with the customer towards the adoption of best practices provided by Alida
- Inspire the customer to think strategically about how the community can support their business needs by supporting day-to-day tactical functions
- Provide exceptional service
Desired Skills and Experiences
- Post-secondary educational degree, preferably in Marketing or Communications
- 4-5 years of marketing, project management, or client management experience
- Attention to detail with excellent writing, editing, and proofreading skills
- Excellent time management, organizational, project management and communication skills
- Proven ability to work in a cross-functional and fast-paced environment
- Progressive mindset with a can-do-attitude and strong initiative
- Strong aptitude for technology and ability/desire to learn new software
- Proficient with Microsoft Office (Word, Excel, PowerPoint)
Additional / Bonus Skills
- Basic understanding of market research
- Previous experience with digital survey tools
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We can’t wait to meet you!
We understand that applying for a new position takes effort and want to thank you in advance for taking the time to introduce yourself.
At Alida, we’re dedicated to fostering an environment where our employees feel heard, valued and included. We believe that a diverse team is a core pillar in building better products and services for our global customers and we strongly encourage applications from all people regardless of race, religion, gender, age, disability status or sexual orientation. Even if you don't meet every single one of the stated requirements but you are excited about this opportunity, we'd love to hear from you anyway. Our Talent Acquisition team will review your application for this role, and others we may have open now or in the future.
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