Viseven Groupis an international IT company specialising in interactive content and cloud-based solutions for global pharmaceutical companies since 2009; constant growth and self-development is in our corporate DNA. Our unique developments and approaches are actively used in more than 50 countries all over the world. Viseven's solutions are represented at major industry events in Barcelona, Philadelphia, London, etc.
The rapidly expanding team includes more than 700+ highly-skilled tech- and non-technical experts: front- and back-end developers, BA specialists and managers who create, localize and customize applications at 8 offices: in Kyiv, Zhytomyr, Vinnytsia, Ternopil (Ukraine), Tallinn (Estonia), New Delhi (India) and Bridgewater (NJ, USA).
Role description: We are looking for an experienced Account Manager to increase Client satisfaction via providing after-sales support for customer retention.Responsibilities:
- Build strong client relationships, through regular communication
- Suggest company products/services that maximize client satisfaction
- Communicate product and pricing details clearly
- Informing customers of promotions, upgraded product lines, and offers
- Notifying customers of unforeseen delivery delays or other complications, and facilitating suitable interventions
- Collaborating with the sales team to identify new sales leads and develop sales plans
- Orchestrate the interrelated projects inside the Account
- Reporting to AD as required
- Conducting sales research and identifying new sales opportunities
- Documenting processes and maintaining sales department records.
Requirements:
- Proven management experience
- Ability to take on responsibility for achieving business goals (e.g. account growth, profit, satisfaction, etc.)
- Effective at selling major opportunities inside accounts
- Solid and defensible account plans building skills
- Negotiation skills
- Solid understanding of budgeting and reporting on progress
- Excellent communication and interpersonal abilities with aptitude in fostering long-term relationships
- Outstanding organizational and leadership skills
- Experience in B2B
- Experience with Jira, Creatio, Office 365
- Knowledge of Pharma Client standard ecosystem: CRM/CLM (Veeva, IQVia, SFDC, Platforce, OCE, Oracle etc.) and marketing automation solutions (SFMC, AEM, Marketo, Active Campaign etc.), DAM systems (dropbox etc.), BI systems (PowerBi, etc.) and others.
- Good understanding of design creation tools
- English Advanced and higher
Would be considered as a competetive advantage:
- Pharma marketing background
- Second foreign language
- Master’s Degree in business administration, sales, marketing or similar relevant field
What we provide:We understand that our team members are essential to making our goals a reality, so we value and empower them to share their vision. And we reward this kind of passion with highly competitive compensation and exceptional benefits, such as:· Competitive compensation and regular performance based salary and career development reviews· Passionate experienced team, friendly atmosphere· Professional and career growth· Paid time off - 18 business days per year (20 business days after 2 years of cooperation)· Non-documented sickleave-4business days per year· Documentedsickleave- 20 business days per year· Family leave - 3 paid business days in case of marriage,childbirth or bereavement· English learning courses· Opportunities to participate in professional forums and conferences· Regular corporate events and team-buildings· Enjoyable working environment: comfortable and fully equipped office and possibility to work from home