Assistant Community Manager (Customer Service, Sales and Events)
the Hive, Philippines

Common Ground is looking for a talented and passionate Assistant Community Manager. Our team adds a personal touch to each of our outlets and we’re committed to empowering our members in every way. We keep our outlets full of amazing small businesses and entrepreneurs by making inspiring first impressions with everyone we meet. We’re the heart and soul of the Common Ground experience.

Responsibilities:

Member Engagement

• Work on community initiatives designed to develop connections between members, including in-person interaction, events, electronic and print communications.
• Solve member related issues to ensure a cohesive community.
• Assist with building operations and maintenance to ensure the highest level of member experience.
• Support front desk coverage schedule as needed, ensuring there is consistent coverage during business hours.
• Complete the New Member Orientation process for all new accounts within the building.
• Curate new member on-boarding materials such as welcome member notes, FAQ guides, etc to provide on move-in day.
• Develop relationships with current and former members to generate business by reducing churn and exploring members’ business networks for new members

Events Management and Partnerships

• Set up and host weekly social events that help to create a community within your location and execute Value-Driving events planned by the Events team when applicable in the building.
• Distribute all necessary info to promote the event including creation and posting of weekly events poster and individual event posters.
• Identify partnership opportunities with different businesses that would provide more value to our community members.

Revenue Initiatives and Sales Support

• Conduct tours of potential new members and execute sales strategies to achieve high occupancy for the location.
• Alert the Community Manager and the Country Manager when a member notifies of any desire to have a Growth related conversation (ex. move-out requests, extensions, transfers, etc.).
• Address sales inquiries for memberships such as event space rental, meeting room rental, day passes, hot desks, virtual office membership, fixed desk, and private office.

General Administrative amp; Operations

• Conduct morning walkthroughs to address any issues, Escalating any recurring issues to your manager and/or relevant cross-functional teams.
• Know and explain Common Ground policies and procedures and communicate, inform, and update members on building issues via email, in person, or broadcast.
• Manage the energy in the building ensuring music levels and activations are appropriate to the daypart and occasion.
• Track, audit, and organize keys collected and distributed. Manage keycard stock and request new inventory as needed.
• Work on admin tasks such as company and member enrollment, and member subscription on Ambition Engine,

Requirements

• Bachelor’s Degree in Hospitality, or any related field

• Must have strong verbal and written communication skills and customer service
• 3-5 years’ experience in organizing event is a must
• Project management and business operations experience are added advantage
• Exceptional organizational and multitasking skills
• Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy

Job Rewards and Benefits