Account Executive - Permanent Work from Home
MAGIC, Philippines
Job Description
About Magic
Magic is a frictionless way to identify thoroughly vetted, cost-effective remote workers, to help scale your key business functions. Through a combination of automation and active work, Magic taps into its network of vetted remote workers who handle tasks from virtual assistance and customer service to sales lead generation and scheduling across various team memberslike magic. Magic sources, screens, and hire assistants so you don’t have to. Since 2015, the company has sourced and screened over 10,000 assistants.
- TL;DR: Forget the job boards, or marketplaces, and let us handle the vetting process so you’ll only interact with the best, and most reliable remote workers, every time.
Background
Our company came out of Y Combinator in 2015. Since then we've grown to 1000+ remote workers, with strong venture-backing (including Sequoia Capital) and over $30M in funding to date. We are fully remote across Asia and US time zones.
Magic's Business Profile
Magic's Careers Page
Why does this role exist
We are looking for an Account Executive who will be responsible for the client relationship that has multiple assistants with the Magic Dedicated product. This role is responsible for understanding the client’s core want, capturing the client's business pain points, and building trust and product knowledge with the client. They are to ensure we are moving fast and efficiently to exceed their expectations and allow them to grow with Magic through engagement.
He/She will be the internal advocate for our high-priority Magic Dedicated clients assigned to them and ensures client needs are met while understanding the overall client lifecycle and the abilities of the Dedicated teams. They will work closely with other Magic Dedicated team members and communicate directly with the clients, or company points of contact, over the phone and email. The main objective is to address client needs, understand the capacity of their current assistants, and know how else the Dedicated product can supplement their company needs.
The impact that you'll make...
- Communicate effectively with both internal and external senior-level management and stakeholders.
- Define and understand client needs to ensure a successful relationship from start to finish.
- High touch account ownership.
- Solving problems with a never say no attitude.
- Handle the onboarding process for the client to better understand their needs, their specific KPIs, and the deliverables they’re looking for Magic.
- Handle any of the client escalations while taking actions for resolution and client satisfaction
- Handle frequent email, phone, and messaging check-ins and feedback
- Being the client advocate inside the company to ensure high retention and growth from the business. Proactively offering solutions before being told
- Doing continual research to stay knowledgeable about the client’s business and growth needs
- Handle client-specific communication on product questions, billing, future needs, etc.
- Solve problems by coming up with concrete actions that lead to fast, meaningful solutions.
- Maintain account records and thorough documentation of the client interactions and lifecycle of their business
- Meet or exceed company revenue, retention, and growth goals
- Flexible and understanding of an ever-changing environment
- Collaborate and execute projects to drive client satisfaction, retention, and Personal growth
Requirements
- Has at least 3 to 5 years of proven work experience in account management and client relationship management for B2B US-based accounts/businesses. Preferably has a background in RPO, Recruitment amp; Staffing, or BPO industries.
- Has proven knowledge and experience in US-based client retention, loyalty, and contract renewals.
- Experience using HubSpot and Notion is a plus, but not required.
- Must be fluent in English, both written and oral.
- Willing to have a flexible schedule between 10 pm - 10 am PHT.
- Education required: Bachelor's Degree in any course
Your superpowers are
- Strong communication skills: Proficient in verbal English. Must have strong skills on the phone, be confident, friendly, and business savvy.
- Ability to understand clients’ core want and their business needs - more of building a friendship and not closing a sale.
- Very dynamic team player and works well with other departments.
- Communicates and collaborates well with others.
- Can set clear expectations and is organized.
You should apply if...
- You are highly motivated, possess