Customer Service Specialist - Clark, Pampanga (PH)
Bollore Logistics Asia Pacific, Philippines
Job Description
Bollore Logistics Philippines is looking for a Customer Business Solution Executive. Your main task will be assigned as Bollore Logistics Philippines Inc. single point of contact to her assigned accounts. He/she will be in charge on the day to day communications, sending of updates, and attending the customer’s inquiries and other requirements / duties that may be assigned as needed.
The goal of this position is to ensure operations excellency and bring the best quality service, data quality of track and trace, and solutions to the customer.
WHAT YOU WILL BE DOING
Handling of day to day bookings, updates, and monitoring of shipments from point of departure until arrival at destination.
2. Perform task based on SOP and requirements of the handled accounts.
3. Collate and file shipping and complete set of customs documents. (soft copy).
4. Resolve issues and concerns on time.
5. Work closely with the Customer Service Manager on the updates of the handled accounts, concerns needed to be highlighted, bi-monthly KPI review, and other related to customer service functions.
6. Close coordination with the Sales / account owner for any additional requirement, concerns, that the handled account might require.
7. Assist the Customer Service Manager in sharing market, customs, port updates.
8. Ensures that all handled shipments under the assigned team is billed on time.
9. Assist the account owner for the SOA update and follow up to customers.
10. Participate and assist in updating the SOP.
11. Sending of rate inquiries and sending of rate quotations to customers.
12. Preparing / participating in business reviews (monthly, quarterly) as required by customer.
13. To help and back up team members as needed.
14. Prepare RCAPA / incident reports as required by the customer for review and discussion with the Customer service Manager before sending to customer, and review/for discussion to Account owner.
15. Ensures that claims for the handled accounts are monitored, cascaded to concerned BU and to assist in the closure of claim.
16. To handle other accounts as needed.
Requirements
THE SUCCESSFUL CANDIDATE
- Must possess at least a Bachelor's/College Degree in Marketing or equivalent
- Having at least three (3) years work experience in Logistics and Forwarding business
- Has a deep knowledge and understanding regarding handling customer requirements and complaints
- Knowledgeable in MS Office Applications
- Fast learner on various data and referential software
- Can work with less supervision
- Must have keen eye for details
- Excellent reporting and analytical skills
- Excellent interpersonal skill
- Good composure
- Know how to manage deadlines
WHAT WE OFFER
Bollore Logistics is proud to be an equal opportunities employer and places high importance on promoting diversity and inclusion in the organization. We embrace all people regardless of age, race, gender identity, sexual orientation, religion, nationality, marital status, political opinions or disability.
We are strongly committed to providing a safe working environment for our employees, free from violence, bullying, harassment, or threats.
Benefits
- Medical Insurance
- Group Life Insurance
- Paid Leaves
- Medical and Optical Reimbursement
- Birthday Token