CRM Specialist
Rise, Philippines
Experience
1 Year
Salary
0 - 0
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
As mentioned in job details
Total Vacancies
1 Job
Posted on
Jul 25, 2022
Last Date
Aug 25, 2022
Location(s)
Job Description
The RISE mission is to accelerate internet for the Philippineswe do this by focusing on the overall customer experience, providing excellent internet services and creating a positive impact on our partners and industry.
After starting from very humble beginnings and a desire to help the industry and consumer, we have grown to service business and wholesale customers in Cebu and Manila. Our business customers come from every industry but have one thing in common: they require high quality service and great support, companies such as Aboitiz, Amaysim, Ericsson, Uber and many others. This year we founded GetaFIX.ph, an internet exchange that has brought new content to the Philippines and made an outsized impact on everyday connectivity.
If you get excited by improving things and are willing to be direct and apply your skills, you too can accelerate internet in the Philippines. By joining you will be part of a growing business that requires new leaders as we work together to in an environment that values proficiency, proactivity and directness.
You will be rewarded with a competitive salary and conditions including HMO for you and your family. Flex time is offered for some roles and your team mates will be there to help as you build your skills and responsibilities.
The CRM Specialist is responsible for overseeing the system, ensuring accuracy and completeness of the information at all times, performing a range of administrative tasks to support the Sales division. They are expected to assist in the preparation of reports, lead generation, client service and other sales support activities.Duties and responsibilities
We aim to give our applicants a good experience by being timely, efficient, and direct. We do apologise however as due to the overall volume of applications we only respond to candidates successful in securing a screening.
Privacy StatementRISE is committed to protecting your personal information. Your information will be collected, used and may be shared by RISE with third party service providers to serve lawful purposes, for RISE recruitment process, including processing of data by third party when required. Your information shall be held only as long as necessary to achieve the purpose for which it is collected. The use and transfer of your information will be strictly in accordance with the applicable data privacy law and in line with our privacy policy available atRISE Privacy Policy.Further, by clicking Apply, you agree and acknowledge that you have read RISE’s privacy policy and fully understand your rights t
After starting from very humble beginnings and a desire to help the industry and consumer, we have grown to service business and wholesale customers in Cebu and Manila. Our business customers come from every industry but have one thing in common: they require high quality service and great support, companies such as Aboitiz, Amaysim, Ericsson, Uber and many others. This year we founded GetaFIX.ph, an internet exchange that has brought new content to the Philippines and made an outsized impact on everyday connectivity.
If you get excited by improving things and are willing to be direct and apply your skills, you too can accelerate internet in the Philippines. By joining you will be part of a growing business that requires new leaders as we work together to in an environment that values proficiency, proactivity and directness.
You will be rewarded with a competitive salary and conditions including HMO for you and your family. Flex time is offered for some roles and your team mates will be there to help as you build your skills and responsibilities.
The CRM Specialist is responsible for overseeing the system, ensuring accuracy and completeness of the information at all times, performing a range of administrative tasks to support the Sales division. They are expected to assist in the preparation of reports, lead generation, client service and other sales support activities.Duties and responsibilities
- Act as subject matter expert and primary resource for anything related to the company’s CRM
- Implement system integration with various platforms such as Google, Slack, VoIP solutions and more
- Continuously analyze trends and customer activities to improve sales acquisition and client retention
- Provide strategic recommendations to sales and marketing via data analysis and market research
- Assist in developing marketing initiatives or communication programs based on customer trends
- Promote and train the utilization of the company’s CRM within the various teams by conducting workshops on best practices, enforcing standards or manuals, and monitoring proper usage
- Maintain and improve data collected by all users
- Participate in troubleshooting, rolling out of upgrades, and other related activities to optimize the system
- Continuously research best practices, trends and new technologies to drive process improvements
- Provide ad-hoc support to various teams under the Sales division: Pre-Sales, Enterprise, Carrier, SAQ and Marketing
- Handle all customer information based on data privacy law
- Bachelor’s degree
- Have advanced-level internet, computer, and research skills to analyze and/or edit, data provided
- Advanced CRM software proficiency preferably in Hubspot
- Strong English communication skills to present information and technical knowledge in a clear and easily understandable manner
- Excellent client service skills
- Excellent data navigation and analysis skills
- Experience in market research
- Strong attention to detail
- Able to juggle multiple priorities and competing deadlines with strong attention to detail
- A hands-on and a can-do mentality
- Self motivated and demonstrated ability to meet or exceed expectations
- Creative and persistent in finding ways to reach target audience
- Possess poise and confidence and the ability to think quickly
- Remote work until further notice, ideally with functional home office set up
- Flexible time schedule based on company policy
We aim to give our applicants a good experience by being timely, efficient, and direct. We do apologise however as due to the overall volume of applications we only respond to candidates successful in securing a screening.
Privacy StatementRISE is committed to protecting your personal information. Your information will be collected, used and may be shared by RISE with third party service providers to serve lawful purposes, for RISE recruitment process, including processing of data by third party when required. Your information shall be held only as long as necessary to achieve the purpose for which it is collected. The use and transfer of your information will be strictly in accordance with the applicable data privacy law and in line with our privacy policy available atRISE Privacy Policy.Further, by clicking Apply, you agree and acknowledge that you have read RISE’s privacy policy and fully understand your rights t
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