ITSM: Implementation Engineer
ConnectOS, Philippines
Experience
1 Year
Salary
0 - 0
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
As mentioned in job details
Total Vacancies
1 Job
Posted on
Jul 19, 2022
Last Date
Aug 19, 2022
Location(s)
Job Description
Responsibilities:
- Implementation of ITSM Solutions, Helpdesk (ticketing solutions), CRM, Live Chat amp; Telephony Solutions
- Providing clients with L2 support
Personal Skill
- Eager and Fast to Learn
- Self starter
- Ability to manage multiple tasks and projects in parallel
Requirements
Industry Skills
- FreshService (Preferred), any other Freshworks products
- Any other contact centre, CX and telephony technologies
- Service Now
- Cherwell
- Ivanti
- Zendesk
- Salesforce
- Genesys
- Twilio Flex / Amazon Connect
Other Skills desirable not mandatory
ITIL certification or good understanding
Basic programming skills Javascript
Benefits
Workhours: 10 am to 7:00PM
Location: Ortigas ( Temporary work from home)
Holiday: New South Wales Australia
Job Specification
Job Rewards and Benefits
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