Director of Business Excellence [100% Remote]
BB | MZ, Philippines

• Drive best practices in all areas of responsibility
• Ensure proper planning, staffing, training, and development is achieved across all teams
• Be responsible for ramp-up drives and goals
• Create action plans for continuous growth and improvement, business development, and client satisfaction
• Drive results and performance optimization through client-specific internal KPIs and financials, while ensuring Service Level Agreements are met with optimum quality and service
• Direct and audit to ensure adherence to corporate policies and processes, while honoring client-specific policies amp; processes
• Support and drive the 24-7 Intouch culture within teams and at our campuses, while also integrating partner culture
• Motivate and inspire teams, while building trusting relationships throughout the organization
• Develop and execute motivational incentives on the floor
• Partner with stakeholders across the organization in a collaborative manner to ensure consistency within Operations
• Maintain close auditing cadence through reporting, observations, and personal contact
• Work directly with Operations Workforce Optimization teams to deliver client staffing requirements
• Responsible for business process redesign, analysis, and development of process management methodologies
• Implement and validate process improvement of established work processes throughout the organization
• Lead teams of subject matter experts through all phases of process redesign (mobilization, current state assessment, customer assessment, best practices, future state visioning/strategy, implementation, and metrics development)Key contributor to metrics development and tracking to established goals throughout the organization
• Work with management to prioritize business and information needs
• Co-lead projects to implement an efficient approach to measuring, testing, and scoring vendor performance through visualization, storytelling, forecasting in Dashboards
• Develop sustainable, repeatable, and quantifiable business process improvements utilizing a data-driven approach

• Business Process Certifications e.g. Six Sigma, CBPL, CBPA, CBPP are required
• Bachelor's degree in business management, project management, or in a related field.
• A Master's degree in business administration will be advantageous.
• At least three years of experience in business process management in a related industry.
• Proficiency in business management software
• Impeccable written and oral communication skills
• Exceptional leadership, collaboration, and communication skills.
• Superb recordkeeping, time management, and organizational skills.
• Advanced analytical and problem-solving skills.

• It’s a full-time 100% remote position where you’ll work from home
• You’ll have the resources you need to learn, lead, and deliver results
• You’ll work directly with our team and executives that have over 25 years of experience and $7B in client solutions
• You’ll be eligible for company benefits including health coverage, vacation leave, and life insurance

Job Rewards and Benefits