e-Commerce Customer Service Specialist (Full-Time)
Luxasia, Philippines

LUXASIA Philippines is looking for an Ecommerce Customer Service Specialist to aid the Digital Marketing Team in chat management of brands in the 3rd Party Marketplaces.

Description of Duties:

• Respond to ecommerce Customer Service chats within the assigned time period

• Address customer’s inquiries to ensure the brand provides the highest level of customer service
• Assist in addressing customer’s order concerns and liaise with respective teams until concern is closed

• Assist eCommerce team with day-to-day tasks as needed

Requirements

• Excellent communication and writing skills
• Excellent command of the English language
• Basic Knowledge of beauty and fashion
• Quick learner with the ability to absorb extensive information on brand’s products and product offerings
• Ability to multi-task, prioritize and manage time effectively
• Ability to function under minimal supervision

Job Rewards and Benefits