Workforce Coordinator

Workforce Coordinator
Asia Premier One Source, Inc., Philippines

Experience
1 Year
Salary
0 - 0
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
As mentioned in job details
Total Vacancies
1 Job
Posted on
May 6, 2021
Last Date
Jun 6, 2021
Location(s)

Job Description

Reporting to:

  • Workforce Supervisor


Primary Responsibilities:

  • Responsible in generating forecasts and schedules and performing analytics on results
  • Specific Responsibilities:
  • In charge of adjusting work schedule and monitoring shift changes in order to ensure that there are sufficient manpower deployed at a given shift schedule.
  • Responsible for the processing of all company standard, internal and client reports in a daily basis.
  • Records and maintain employee information and status employees.
  • Responsible for the maintenance of Operations online employee transactions.
  • Create and plot employee schedule and maintaining the daily staffing status.
  • In charge of generating, optimizing and maintenance of schedules based from the current headcount of the campaign, considering the requirements given by the client.
  • Maintain accurate measures of both the forecast, capacity plan and schedule accuracy by individual analyst as well as group performance.
  • Providing recommendations for any staffing issues/opportunities that is being affected by any other factors such as lost hours, planned shrinkage, fall outs/move outs, etc.
  • Assumes and performs other duties and responsibilities not specifically outlined herein, but which are logically and properly inherent to the position


Profile:

  • Candidate must possess a Bachelor’s degree in Information Technology or Business or Finance or Human Resource
  • Preferably 3 years progressive experience in a Call Center, Operations and/or production environment doing analytics, workforce management, staffing, scheduling and metric analysis, as well as forecasting and planning
  • Must be experienced in staffing to queue work and how to model out operational workflows
  • Ability to work with operation to develop processes for vacation and other schedule exceptions that maintain the employee needs/Client requirement balance
  • Ability to design and produce custom reports in support of operations, and/or client requirements.
  • Ability to develop and maintain section systems.
  • Able to understand, interpret and explain complex data and production metrics in the simplest of terms to any audience
  • Should be willing to work in varying shift

Requirements

  • Advanced Excel skills required (ability to write formulas, link files, conditional formatting, lookups, pivot tables, etc.)
  • Above average PowerPoint skills required (ability to create an executive level presentation in PowerPoint)
  • Strong ability to multitask and manage competing priorities
  • Comprehensive understanding of workforce management
  • Strong presentation and communication skills
  • Strong analytical skills.
  • Organization Skills
  • High Attention to Details


Job Specification

Job Rewards and Benefits

Asia Premier One Source, Inc.

Information Technology and Services - Makati, Philippines
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