Hi there! We’re looking for fur lovers who will become an Off-shore Operational Assistant for a dog grooming and services in Australia.
Location: Remote, reporting to Melbourne, Australia.
Engagement: Part time role, 25 hours per week
Budget: Full-time $4-6 USD
About us.
Athyna is a remote recruitment agency.
We exist to reimagine the workplace, by ethically sourcing highly skilled employees from a global pool of talent and giving businesses the tools they need to become successful, reinvest their time and bring value to their communities.
We are also a proud 1% for the Planet member, pledging 1% of global sales to fight for environmental causes
About the client.
Dogdayz provides dog-boarding, dog day-care and grooming at three separate sites around Melbourne, Australia.
The business has a single shared IT program to manage bookings across all sites.
Each site has its own separate email address.
The business has a single website and Facebook page.
Clients can and do move between sites but are typically allied to one of the sites.
The Task
• To manage and respond to email enquiries of all three sites, particularly first-time enquiries but potentially from repeat clients also.
• To outline our range of services in personalised responses, using template provided.
• To provide personalised answers to frequent client-questions, utilising templates provided, also to refer enquiry to on-line FAQ and/or:
• To refer enquiry to on-line booking portal with the aim being to finalise the booking with as few email exchanges as possible.
• Follow-up correspondence where required.
• To liaise with Melbourne HO regularly by phone/Zoom/email to:
- Ensure any ‘shared’ enquiries are managed and appropriately finalised.
- Ensure standard of service.
- Note any changes to Dogdayz service offerings, special offers etc.
- Compare notes on booking trends etc. and develop appropriate responses.
Notes:
- NO phone communication with clients will be involved.
- Phone enquiries will continue to be handled in Melbourne at the various sites.
- Some clients will both phone and email, in no set order.
- Existing clients will soon be given their own link to the website/portal, enabling them to make their own bookings subject to confirmation. This is expected, in time, to substantially reduce the number of repeat-clients making bookings per email though some will still come through that way.
Requirements
What we're looking for.
• A single designated individual, well-versed in the customer-operations of Dogdayz.
• Excellent English spelling and grammar.
• Above-average knowledge of dog breeds and matters relating to dogs.
• Sufficient knowledge of Dogdayz operations, site lay-out and staff in order to appear to be an on-site person, not a remote service.
• Available for consistent 20 - 30 hours per week, across 5 or 6 days per week.
• Able to clearly recognise relevant emails and those that he/she cannot adequately handle.
• Able to bring the correspondence to the point of booking in minimum time whilst maintaining customer-focus.
• A feeling for tone appropriate to Dogdayz (Professional. Engaging. Reassuring.)
• A genuine interest in promoting Dogdayz, in maximising results and conversion rates, and in being part of a successful Dogdayz team.
How to apply
We're taking applications right now. Please send your CV and any other pertinent info through to us via LinkedIn platform and we'll reach out to get in touch and get the ball rolling.