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Application Support Specialist (Night Shift) Job in Philippines
ease solutions Pte Ltd , Philippines

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Experience
1 Year
Salary
0 - 0
Job Type
Job Shift
Job Category
Requires Traveling
No
Career Level
Telecommute
No
Qualification
Bachelor's Degree
Total Vacancies
1 Job
Posted on
Apr 29, 2021
Last Date
Jul 29, 2021
Location(s)

Job Description

  • Support users in CET/CEST time zone.
  • Analyse and troubleshoot daily incidents and queries which are generated by users from a range of different applications.
  • Provide detailed problem analysis, resolutions, or workarounds by following existing support workflows, protocol and procedures which are established in the support teams.
  • Collaborate with global support teams for technical consultancy on a regular basis.
  • Review current processes and workflow to identify opportunities for continuous improvements.
  • Ensure that new processes and remediation are documented comprehensively and communicated to the respective team members.
  • Perform the role of an application administrator for specific tasks and systems within the support domain.
  • Administer and maintain the knowledge base articles and FAQ for respective applications.

Requirements

Candidates should have the following qualifications and competencies;

  • A degree/diploma in IT or related engineering discipline.
  • Good knowledge of system administration (Linux and WINDOWS system).
  • Preferably with 1 or 2 years of experience working with the ITSM framework (tier support).
  • Very good communication skills in English (both written and spoken).
  • Effective interpersonal skills coupled with a positive work attitude.
  • A team player and proactive in identifying areas of improvements within the internal support domain.
  • Basic knowledge of data base query language (SQL).
  • Knowledge programming and scripting will be an added advantage.
  • Willing to work night shift (up to 1 am)
  • Preferably expert skills in one of the following working areas:
    • Software Versioning (e.g. Git, Gerrit, Bitbucket)
    • Continuous Integration (e.g. Jenkins, Bamboo)
    • Change Management (e.g. JIRA)
    • Requirements Management (e.g. Doors, Jama)
    • Test amp; Verification Management (e.g. HP ALM)
    • Test Automation (e.g. Selenium, HP UFT)

Benefits

  • Training amp; Development
  • Paid Time Off
  • Flexible Working Time
  • Medical

Job Specification

ease solutions Pte Ltd

Information Technology and Services - Cebu City, Philippines