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Internal Service Desk Analyst Job in Philippines
transcosmos (TCIS) , Philippines

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Experience
1 Year
Salary
0 - 0
Job Type
Job Shift
Job Category
Requires Traveling
No
Career Level
Telecommute
No
Qualification
Unspecified
Total Vacancies
1 Job
Posted on
Apr 27, 2021
Last Date
Jul 27, 2021
Location(s)

Job Description

Job Title:

Internal IT Service Desk Analyst

Duties and Responsibilities:

• Supporting users in all TCIS facilities, locally and remotely

• Identifying the hardware and software needed to provide solutions to problems

• Ensuring that all SLA’s and KPI’s are met

• Providing telephone, face-to-face and online support to the appropriate user community

• Liaising with internal, external support groups as well as vendors as required;

• Ensuring timely updates for all tickets logged

• Undertaking various housekeeping and reporting functions for the area of responsibility, including maintenance of shared resources

Requirements

  • Excellent communication skills. Fluent English, with the ability to communicate professionally and confidently at all levels, both externally and internally;
  • The ability to gain respect and confidence from co-workers and appropriate management teams;
  • Prioritise tasks and be flexible, adaptable and able to work to tight deadlines;
  • To maintain self-motivation and have the ability to organise and manage yourself as well as help motivate others.
  • Good IT skills (Networking, VPN, TCP/IP, Cisco, Windows Desktop and Windows Server)

Benefits

As well as the fantastic opportunity to partner with huge global brands and pursue an exciting career with a rapidly growing BPO leader, transcosmos pride itself on a fun, healthy and encouraging work environment in the premium district of Mckinley Hill, Taguig.

We also reward of our staff with great benefits including:

  • Competitive compensation packages
  • HMO/Medical and dental coverage
  • Life insurance
  • Non-taxable allowances
  • Night differential
  • And much much more!

Job Specification

transcosmos (TCIS)

Information Technology and Services - Warsaw, Poland