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Customer Service Representative | Start Date: 10th May 2021 Job in Philippines
transcosmos (TCIS) , Philippines

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Experience
1 Year
Salary
0 - 0
Job Type
Job Shift
Job Category
Requires Traveling
No
Career Level
Telecommute
No
Qualification
High School or equivalent
Total Vacancies
1 Job
Posted on
Apr 27, 2021
Last Date
Jul 27, 2021
Location(s)

Job Description

As a Customer Service Representative, you will be primarily responsible for providing front-line customer support, technical support and e-commerce after-sales service via phone, chat and/or email. You will provide information about products and services, help with processing orders, respond to customer complaints, and process returns.

Key Tasks and Responsibilities

• Responsible for handling customer support and technical-support related questions of customers and partners

• Provide prompt, reliable, and accurate information to customers while maintaining effective communications by adjusting to the pace and technical level of the customer

• Help customers with information about the products and services, using relevant call handling protocols outlined in the Procedures

• Responsible for ensuring contact resolution in a timely manner, while maintaining the highest level of quality in every customer interaction

• Assist customers or escalate service related issues to the appropriate department in accordance to the client’s processes and procedures

• Ensure compliance to customer Data Privacy and Security Policy

• Communicate positively with team members, customers, and other partners

Requirements

• At least High school diploma or equivalent

• 2yrs+ Customer Care experience

• Excellent written and verbal communication

• Positive and enthusiastic personality and approach to work

• Ability to apply creativity to resolving problems

• Willing to learn new skills and grow with the company


Benefits

Transcosmos is proud to offer such a fantastic and unique working environment, built on a successful family culture of ambition, experience and teamwork. We are proud to promote longevity and progression at every level with the following benefits:

  • Direct employment contract for an indefinite period
  • Cafeteria
  • Training opportunities
  • Diverse and friendly work atmosphere
  • Modern office environment
  • Local and global career progression opportunities

Job Specification

transcosmos (TCIS)

Information Technology and Services - Warsaw, Poland