About 24-7 Intouch
24-7 Intouch is a global customer care and technology company that provides value-driven, future-forward solutions. For over 20 years, we have been the people and technology behind the world’s biggest brands, empowering human potential through our artificial intelligence division, Laivly, and driving change for our client partners through actionable insights and analytics.
For more on our culture, follow the link to Our Story - https://youtu.be/a6CvsUKYN8g
About the Job
We are seeking to add a Technical Content Writer to our team. We’re looking for a passionate multi-skilled individual that can wear multiple hats and tackle distinct design demands to take customer service UX to the next level.
As Technical Content Writer, You Will
- Collaborate with our client partner and the operations teams to update our knowledge base and process-specific learning portals
- Gather information, analyze data, make decisions and execute
- Utilize your HTML and other web skills to package the content for great user experience
- Prepare and present new content ideas and approach for our internal teams and key stakeholders
- Identify, discuss, and address UX improvements across our portals (e.g. responsiveness and accessibility)
- Conduct layout adjustments based on user and stakeholder feedback
Requirements
As Technical Content Writer, You Have
- A high school diploma or equivalent (post-secondary schooling preferred)
- Minimum 3 years of professional technical content writing experience
- Understanding of CSS/HTML (JavaScript, Databases, and PHP considered an asset)
- Experience in instructional designing is a plus
- A positive work ethic and commitment to achieve the best possible outcome
- Strong analytical and problem-solving skills
- Exceptional time management, organizational, and prioritization skills
- Ability to multitask in an innovative, fast-paced environment
- Strong verbal and written communication skills, including presentation skills
- Ability to interface with internal and external stakeholders
- Superior attention to detail with an eye for accuracy
By signing this application, the applicant consents to 24-7 Intouch collecting, using and retaining his\her personal information for purposes relating to the application process and if hired, the employment relationship.
Any and all personal information collected is held in the strictest confidence and in accordance with all applicable Privacy Laws.