Technical Content Writer
24-7 Intouch, Philippines

Experience
1 Year
Salary
0 - 0
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
High School or equivalent
Total Vacancies
1 Job
Posted on
Apr 24, 2021
Last Date
May 24, 2021
Location(s)

Job Description

About 24-7 Intouch

24-7 Intouch is a global customer care and technology company that provides value-driven, future-forward solutions. For over 20 years, we have been the people and technology behind the world’s biggest brands, empowering human potential through our artificial intelligence division, Laivly, and driving change for our client partners through actionable insights and analytics.

For more on our culture, follow the link to Our Story - https://youtu.be/a6CvsUKYN8g


About the Job

We are seeking to add a Technical Content Writer to our team. We’re looking for a passionate multi-skilled individual that can wear multiple hats and tackle distinct design demands to take customer service UX to the next level.

As Technical Content Writer, You Will

  • Collaborate with our client partner and the operations teams to update our knowledge base and process-specific learning portals
  • Gather information, analyze data, make decisions and execute
  • Utilize your HTML and other web skills to package the content for great user experience
  • Prepare and present new content ideas and approach for our internal teams and key stakeholders
  • Identify, discuss, and address UX improvements across our portals (e.g. responsiveness and accessibility)
  • Conduct layout adjustments based on user and stakeholder feedback

Requirements

As Technical Content Writer, You Have

  • A high school diploma or equivalent (post-secondary schooling preferred)
  • Minimum 3 years of professional technical content writing experience
  • Understanding of CSS/HTML (JavaScript, Databases, and PHP considered an asset)
  • Experience in instructional designing is a plus
  • A positive work ethic and commitment to achieve the best possible outcome
  • Strong analytical and problem-solving skills
  • Exceptional time management, organizational, and prioritization skills
  • Ability to multitask in an innovative, fast-paced environment
  • Strong verbal and written communication skills, including presentation skills
  • Ability to interface with internal and external stakeholders
  • Superior attention to detail with an eye for accuracy


By signing this application, the applicant consents to 24-7 Intouch collecting, using and retaining his\her personal information for purposes relating to the application process and if hired, the employment relationship.

Any and all personal information collected is held in the strictest confidence and in accordance with all applicable Privacy Laws.

Job Specification

Job Rewards and Benefits

24-7 Intouch

Information Technology and Services - Manila, Philippines
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