Rentokil Initial:
Rentokil Initial is an international business services company employing over 35,000 colleagues across 70 countries.
We strive to protect people and enhance lives, for example by controlling pests, improving hygiene and improving interior spaces with plants and scenting.
We are experts in the fields we operate in, investing in training, science, innovation and technology.
Listening and acting on feedback is part of our culture to support colleagues and our customers. Rentokil Initial regards equality and fairness as a fundamental right of all of its colleagues.
We live our values of Service, Relationships and Teamwork which were identified by our colleagues across the world.
Find out more on careers.rentokil-initial.com
About Rentokil Pest Control:
The world’s leading commercial pest control company who provide quality, diligent and friendly services to all our customers. We operate in over 65 countries and we are ranked in the top 3 in 63 of those. We are highly innovative and have leading technical and scientific expertise and our customers look to us for our knowledge and integrity. Although we don’t provide the most luxurious of services, this is certainly essential for all of our customers, and to make sure service happens, we are a government accredited learning organisation that delivers training, qualifications and opportunities to our valued colleagues.For you as a pest control technician, every single day is different as we deal with a range of creepy crawlies, ranging from rats to bed bugs, so you should be prepared to get your hands dirty.
Requirements
Your day-to-day responsibilities will include:
1. Service Efficiency
- Ensure the achievement of monthly State Of Service (SOS), Invoicing rate, turnover and service KPIs targets.
- Responsible to develop and implement the annual fixed service schedule for both Pest Control and Hygiene. Ensure to monitor and update the fixed schedule monthly to achieve the best efficiency and productivity.
- Ensure quality amp; on time delivery of services amp; treatments to New Business and Products/Jobs based on agreed schedule and work procedure.
- Ensure proper SOP is followed for the warehouse, stock inventory amp; disposal process, and stocks issuance for both PC amp; IH.
2. Administration and Policy Directive
- Ensure all required documents (like Service Agreements/Job Acceptance, SRS, IDAR, Service Cards, Treatment Instruction, Account Checklist, IDRTR etc.) for Pest Control and Hygiene are in order for New Business and Jobs Sales prior to installation, service or treatment
- Develop, recommend and implement policies that would increase service productivity and quality, reduce customer complaints, and controls that would minimize if not eliminate risk amp; losses to the business
- Drive SHE policy compliance and zero tolerance policy. Achieve LTAR target set for the year for both Pest Control amp; Hygiene
- To provide hands-on service and products training support to service technicians
- To conduct regular meetings with service team to draw plans, set targets, address issues and concerns, performance review, provide guidance, coaching and support to service staffs
- To accurately maintain records and submit on time all reports and documents as required by management.
3. Customer Development
- Ensure all Customer complaints amp; inquiries are acted as a matter of urgency and importance following the company SOPs and 2/24 promise.
- Conduct regular quality inspection and customer visit to maintain good business relationship and thus improve customer retention.
- To be aware and act on potential sales and collection opportunities on the service area to help generate additional new business, up-selling and improve collection.
- Attend required trainings, meetings, conferences and other official company functions necessary for business growth, government legislation compliance and customers’ requirement.
Do you have what it takes? If you want to be considered for this role you will need:
- Must know how to drive 4 wheel vehicle or motorcycle
- With Professional Driver's License (Restriction 1,2,3)
- College Graduate/Level Or Vocational Course Graduate
- Graduate of Agriculture or any related course is an advantage.
- Fast Learner and can work with minimum supervision.
- Good communication Skills and Customer Service Oriented
- Willing to be trained for career growth.
- Willing to work at Night Shift
Benefits
Are you interested? Here's what you can expect when you join us.
Benefits From Start Date:
- HMO (Health Insurance)
- Paternity / Mat