Social Media -?Customer Service Representative
As a Social Media - Customer Service Representative,?you will be primarily responsible for providing frontline customer support, technical support, and e-commerce after-sales service via?social media platforms.?You will provide information about products and services, help with processing orders, respond to customer complaints, and process returns.
A Customer Service Representative is a role where you efficiently help customers, are flexible problem-solver, and are confident at troubleshooting. You investigate if you do not have enough information to resolve customer complaints. At the same time, you are patient, empathetic, and very communicative with others. a Customer Service Representative has at least basic computer skills and the capacity to stay focused in a busy work environment.
Key Tasks and Responsibilities
- Responsible for handling customer support and technical-support related questions of customers and partners
- Provide prompt, reliable, and accurate information to customers while maintaining effective communications by adjusting to the pace and technical level of the?customer
- Help customers with information about the products and services, using relevant call handling protocols outlined in the?Procedures
- Responsible for ensuring contact resolution in a timely manner, while maintaining the highest level of quality in every customer interaction
- Assist customers or escalate service-related issues to the appropriate department in accordance?to?the client’s processes and procedures
- Ensure compliance to customer Data Privacy and Security Policy
- Communicate positively with team members, customers, and other?partners
Requirements
- Advanced Language skills (English C1)
- Understanding and background in Social Media amp; Customer Service
- Personally?uses multiple social media channels (Facebook/twitter/etc.) on a frequent basis and is actively posting and engaging via their personal social
- Sense of humor - Embodies the?Transcosmos?amp; Fossil value to be playful with our?customers
- Adaptable and ability to "think on your?feet"
Languages
- Excellent communication skills (both written and oral), with the ability to communicate professionally and confidently in English at all?levels.
- English (at least C1 level)
Transcosmos?is proud to offer such a fantastic and unique working environment, built on a successful family culture of ambition, experience and teamwork. We are proud to promote longevity and progression at every level with the following benefits:
- Training opportunities
- Diverse and friendly work atmosphere
- Modern office environment
- Local and global career progression opportunities
Benefits
As well as the fantastic opportunity to partner with huge global brands and pursue an exciting career with a rapidly growing BPO leader, transcosmos pride itself on a fun, healthy and encouraging work environment in the premium district of Mckinley Hill, Taguig.
We also reward of our staff with great benefits including:
- Great compensation packages
- HMO/Medical and dental coverage
- Life insurance
- Non-taxable allowances
- Night differential
- And much much more!