As a Customer Service Representative, you will be primarily responsible for providing front-line customer support, technical support and e-commerce after-sales service via phone, chat and/or email. You will provide information about products and services, help with processing orders, respond to customer complaints, and process returns.
Key Tasks and Responsibilities
• Responsible for handling customer support and technical-support related questions of customers and partners
• Provide prompt, reliable, and accurate information to customers while maintaining effective communications by adjusting to the pace and technical level of the customer
• Help customers with information about the products and services, using relevant call handling protocols outlined in the Procedures
• Responsible for ensuring contact resolution in a timely manner, while maintaining the highest level of quality in every customer interaction
• Assist customers or escalate service related issues to the appropriate department in accordance to the client’s processes and procedures
• Ensure compliance to customer Data Privacy and Security Policy
• Communicate positively with team members, customers, and other partners
Requirements
• At least High school diploma or equivalent
• 2yrs+ Customer Care experience
• Excellent written and verbal communication
• Positive and enthusiastic personality and approach to work
• Ability to apply creativity to resolving problems
• Willing to learn new skills and grow with the company
Benefits
Transcosmos is proud to offer such a fantastic and unique working environment, built on a successful family culture of ambition, experience and teamwork. We are proud to promote longevity and progression at every level with the following benefits: