Customer Service Officer
Virtual Staff 365, Philippines

Core role functions:

• Processing collections orders
• Processing fulfillment orders
• Processing registration orders

Functions in detail:

• Managing a large number of incoming calls and emails
• Provide support to end-users fulfilling their orders for both phone and online requests.
• Ensure all orders are processed in a timely and professional manner
• Escalate and record courier non conformance in the CRM
• Communicate with internal team members to discuss process efficiencies
• Represent the OEM in a well-spoken, polite, and professional manner

Requirements

• Must have at least 3 years of Customer Service experience in a call center environment
• Strong customer service focus and commitment to providing high quality customer service
• Excellent verbal and written communication skills
• Excellent data entry skills for recording information on processing orders
• Attention to detail and ability to investigate process issues
• Ability to multi-task and work within given time-frames and constraints
• Reliable
• A "can-do" attitude to everything you do
• Excellent organisational and time management skills
• Excellent working PC/Laptop
• Reliable wired internet connection (speed should be at least 5Mbps for download and 3Mbps for upload)
• Must have a noise-cancelling headset
• Must have a quiet work environment

Benefits

• Home-based work
• Competitive salary paid on hourly basis
• Australian working hours
• Fixed weekend off

Job Rewards and Benefits