Customer Service / Order Fulfilment Specialist
Virtual Staff 365, Philippines

Our client is a retailer and online retailer, selling homewares and furniture. They have asked us to recruit someone to assist with logistics support, ensuring the homewares and furniture are dispatched from their warehouses and delivered to their customers on time.

Requirements

• You will be responsible for ensuring that all customer orders are shipped on time and following up on late or delayed shipments, and returns. This requires you to arrange shipments with our approved list of freight companies. Liaising with customers, the sales team and warehouse will also be required.
• You will from time to time have to contact the Australian couriers and trucking companies to locate missing items and late deliveries.
• You will also be assisting with the returns process, setting up return shipments from customers in the Australia carrier portals, (AustPost, Toll, StarTrack, etc) and your prior experience with these or similar systems will help you secure this role.

You should have:

• at least 5 years of work experience (MUST have)
• prior sales fulfillment experience (MUST have)
• prior customer service experience
• prior logistics experience with e-commerce or wholesale business will be preferred
• tech savvy with online freight carrier portals
• tech savvy with CRM and good ERP experience (SAP, Business 1, Netsuite, Oracle, etc)
• excellent spoken amp; written English

• excellent working PC/Laptop
• reliable wired internet connection (speed should be at least 5Mbps for download and 3Mbps for upload)
• noise-cancelling headset
• quiet work environment

Benefits

• Home-based work
• Competitive salary paid on hourly basis
• Australian working hours
• Fixed weekend off

Job Rewards and Benefits