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Real Time Analyst Job in Philippines
24-7 Intouch , Philippines

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Experience
1 Year
Salary
0 - 0
Job Type
Job Shift
Job Category
Requires Traveling
No
Career Level
Telecommute
No
Qualification
High School or equivalent
Total Vacancies
1 Job
Posted on
Mar 20, 2021
Last Date
Jun 20, 2021
Location(s)

Job Description

About 24-7 Intouch

24-7 Intouch is a global customer care and technology company that provides value-driven, future-forward solutions. For over 20 years, we have been the people and technology behind the world’s biggest brands, empowering human potential through our artificial intelligence division, Laivly, and driving change for our client partners through actionable insights and analytics.

For more on our culture, follow the link to Our Story - https://youtu.be/a6CvsUKYN8g


About the Job

We’re looking for a Real Time Analyst (RTA) to be responsible for monitoring, communicating and making changes that positively affect the real-time performance of our team members. The ideal person will have a good understanding of how contact center functions including scheduling, call queues and forecasting volumes by half-hour segments.


As Real Time Analyst, You Will

  • Evaluate large amounts of data
  • Communicate data in a clear and concise manner to Management Teams, Team Leaders and team members
  • Adjust staffing and scheduling according to changing needs of the business
  • Solicit extra hours or voluntary time off from where applicable, to ensure staffing meets forecasted volumes to clients
  • Monitor schedules and escalate issues regarding attendance adherence
  • Work with team members to ensure they know their statistics related to the schedule

Requirements

As Real Time Analyst, You Have

  • High school diploma or equivalent (required)
  • Some post-secondary or completion of post-secondary schooling (preferred)
  • Good communication skills
  • Advanced knowledge of MS Word and Excel
  • Adaptability to learn a variety of software programs
  • A high level of accuracy with regards to data entry
  • Strong analytical and problem solving skills
  • Willingness to learn and adapt to working in a new environment
  • The ability to multitask and self-manage your work day

Job Specification

24-7 Intouch

Information Technology and Services - Manila, Philippines