Customer Support Associate
LeapVista, Philippines
Job Description
As a Customer Support front liner, the majority of the time will be spent supporting our
valued clients via our support ticketing system and social media platforms and will be
answering basic to complex questions pertaining to our different programs offers.
Here’s a look at all the key responsibilities of our Customer Support Representatives:
Take ownership of customer issues
Help troubleshoot problems and see them through resolution
Escalate unresolved issues to the appropriate internal teams
Document knowledge in the form of solution articles of process workflows
Master the use of our helpdesk application
Collect prompt and accurate feedback from our customers
Provide support and assistance to ad-hoc tasks when necessary
Requirements
Open to fresh graduates
What makes a good Customer Support Associate?
Communication skills
Competent technical knowledge
Ability to multitask
Attention to details
Ability to honor deadlines
A proactive approach to support