Branch Operations Coordinator-Cebu
Rentokil Initial, Philippines

Rentokil Initial:

Rentokil Initial is an international business services company employing over 35,000 colleagues across 70 countries.

We strive to protect people and enhance lives, for example by controlling pests, improving hygiene and improving interior spaces with plants and scenting. We are experts in the fields we operate in, investing in training, science, innovation and technology. Listening and acting on feedback is part of our culture to support colleagues and our customers. Rentokil Initial regards equality and fairness as a fundamental right of all of its colleagues. We live our values of Service, Relationships and Teamwork which were identified by our colleagues across the world.

Awards

Rentokil InitiaI Philippines is officially ranked in the top three most engaged places to work in the Philippines, as part of the annual Korn Ferry Employee Engagement Awards 2018.

Find out more on careers.rentokil-initial.com

Our family of businesses:

Rentokil Pest Control is the world’s leading commercial pest control company, operating in 70 countries and ranked in the top 3 in 65 of those countries. Ranking in the top 3 in 38 of the 44 countries we operate in, Initial Hygiene is the market leader who provides quality, diligent and friendly services to all customers. In France, Initial Workwear specialises in the supply and laundering of workwear, garments and protective uniforms and equipment; focussing on top quality products and services.

Our plant business; Ambius is seen as the expert in interior and exterior "landscaping"; operating across the US, Europe, Asia amp; Pacific Steritech Brand Protection by Rentokil Initial is an industry leader and pioneer, providing innovative solutions that help customers to mitigate risks and drive business growth. We also have specialist businesses such as Medical Services, Specialist Hygiene and Property Care, which lead their respective fields. Across all of our operations globally, we have a positive reputation amongst our customers for our knowledge and integrity. We have central support functions of Human Resources, IT, Finance, Legal and Marketing amp; Innovation in the Rentokil Initial Head Office locations and in country. Working within our functions departments, you would be supporting all of our business in Philippines.

Requirements

Your day-to-day responsibilities will include:

Service Efficiency

• Resolve customer complaints, leads and inquiries as a matter of urgency and importance using 2/24 complaints procedure
• Monitor and update the implementation of Fixed Service scheduling for both PC amp; IH
• Monitor and ensure the timely submission of copies of service card, service report or other service document as required for invoice attachment
• Ensures the accuracy and timely submission of all required reports and documents. (SOS, KPI, SHE, 2/24, PCF replenishment, etc)
• Maintain good communication and coordination with Service team, Sales team, Credit and Collection, Operation Excellence and Finance team

Administration and Policy Directive

• Ensure all required reports and returns are prepared accurately, submitted on time and in line with the business requirements
• Monitor and ensure all required documents like Service Agreements/Job Acceptance, SRS, IDAR, Credit checklist, client info sheet, etc. are available and complete for New Business and Jobs Sales prior to any service being carried out by technicians
• Responsible for the monthly generation of Credit Notes (CN) as a result of incomplete or non service to customers with validated attachments of Service Card, SRS and Invoice. Generated CN must be verified by the Service Manager and forwarded to Opex team in Manila Office before every month end cut off
• Responsible for managing the branch’s Petty Cash Fund. Ensure proper controls and approval matrix implemented
• Partner with branch collector in AR monitoring and follow up of collections from customer

Customer Development

• Ensure all Customer complaints amp; inquiries are acted as a matter of urgency and importance following the company SOPs and 2/24 policy

• Conduct regular after-service calls to customers to maintain good business relationship and thus help improve our customer retention
• To be aware of potential new business sales amp; up-selling/cross selling opportunities
• Attend required trainings, meetings, conferences and other official company functions necessary for business growth, government legislation compliance and customers’ requirement.

Risk Management

• Responsible for managing fraud risk

Job Rewards and Benefits