Online Proctor
Asia Premier One Source, Inc., Philippines

Reporting to:

• QA , Team Lead

Primary Responsibilities:

• Provide a sequence of service for all test takers once they have entered their exam through the exam submission and logging out process.
• Responsible for the service levels and monitoring of all test takers as they complete their exams online.
• Maintain the integrity of the exam process as committed to with all institution partners.
• Partners with all operation support teams to further assist test takers and institutions in the event of technical challenges or any other issue that prevents the ability to complete a scheduled exam

Specific Responsibilities:

Monitor the test taker as the exam is taken (40%)

• Ensure all exam notes and rules are followed as prescribed by the institution and ProctorU.
• Monitor the test taker to ensure no academic breaches or violation of exam rules take place.
• Be available to test takers if any questions arise during the proctoring session.

Handle the log-out of test taker exam (30%)

• Review all exam submission parameters as prescribed by the institution and ProctorU and ensure that they are completed.
• Witness the completion and submission of exams.
• Complete close-out procedures and witness the logging out of test takers.

Communicate the details of the proctoring session (15%)

• Log all notes, observations and any specific details of the session as necessary in the exam schedule program.
• Report any occurrences that require an incident report to the Quality Control team, as necessary.
• Notify a manager of all occurrences from a proctored session as required by the institution and ProctorU.

Uphold all standards, policies and laws pertaining to the proctoring function (10%)

• Follow all standards of performance as required by ProctorU.
• Follow all policies as defined in the ProctorU Employee Handbook.
• Uphold the Family Educational Rights and Privacy Act as required by the U.S. Department of Education.

Non-essential functions: (5%)

• Perform other duties, special projects and other responsibilities as assigned by ProctorU leadership.
• Maintain good working relationships and open lines of communication with all other departments.
• Ensure a safe, pleasant and comfortable work environment for all test takers and employees.

Profile:

• Required strong eye for detail
• Requires excellent multi-task abilities as all tasks are time-sensitive
• Ability to communicate effectively in English with customers and employees through all available mediums (verbal, electronic and written). Second language is desirable
• Ability to be responsive, resources and adept at problem-resolution
• Ability to achieve positive satisfaction results from customers and employees
• Flexibility of schedule is strongly preferred

Requirements

• Excellent Communication skills
• Above average customer centric skillset
• Multitasking
• Organization
• Interpersonal
• Initiative and problem-solving abilities
• Dependability

Job Rewards and Benefits