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Customer Success Specialist
Asia Premier One Source, Inc., Philippines
Experience
1 Year
Salary
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
As mentioned in job details
Total Vacancies
1 Job
Posted on
Mar 14, 2021
Last Date
Apr 14, 2021
Location(s)
Job Description
- Responsible for the customer service phone queue (for all incoming customer calls and must ensure that service levels are met on a consistent basis).
- Listen attentively to customer inquiries and issues over the phone and utilize available resources to address the customer’s concerns/needs
- Educate customers about products and services, as well as provide assistance in using customer self-help tools
- Able to identify opportunities for cross-selling and up-selling, especially providing solutions from available products and services based on customer’s concerns/needs
PROFILE
- Multitasking skills
- Call Center related training is desired
- 6 months of either sales experience, customer service, and customer retention
- Excellent communication skills
- Basic technical knowledge preferred
- A self-starter who can work independently, but thrives in a team atmosphere
- Positive attitude
- Eagerness to learn and improve the skill set
Requirements
- Required strong eye for detail
- Requires excellent multi-task abilities as all tasks are time-sensitive
- Ability to communicate effectively in English with customers and employees through all available mediums (verbal and written).
- Ability to be responsive, resourceful, identify opportunities for cross-selling and up-selling and adept at problem-resolution
- Ability to achieve positive satisfaction results from customers and employees
- Flexibility of schedule is strongly preferred
Job Specification
Asia Premier One Source, Inc.
Information Technology and Services - Makati, Philippines