The
RISE mission is to accelerate internet in the Philippineswe do this by focusing on the overall customer experience, providing excellent internet services and creating a positive impact on our partners and industry.
After starting from very humble beginnings and a desire to help the industry and consumer, we have grown to service business and wholesale customers in Cebu and Manila. Our business customers come from every industry but have one thing in common: they require high quality service and great support, companies such as Aboitiz, Amaysim, Ericsson, Uber and many others. This year we founded GetaFIX.ph, an internet exchange that has brought new content to the Philippines and made an outsized impact on everyday connectivity.
If you get excited by improving things and are willing to be direct and apply your skills, you too can accelerate internet in the Philippines. By joining you will be part of a growing business that requires new leaders as we work together to in an environment that values proficiency, proactivity and directness.
You will be rewarded with a competitive salary and conditions including HMO for you and your family. Flex time is offered for some roles and your team mates will be there to help as you build your skills and responsibilities.
The IT Manager is responsible for ensuring current processes and technologies (hardware and software) are geared towards the specific needs of each business unit and/or employee. He/she acts as the main point of contact and solutions-provider for any IT-related support needs of employees.Duties and responsibilities
- Manage IT and computer systems and ensure components meet operational needs
- Control and monitor IT and electronic data operations, including acting as system administrator for any new enrollments or changes to existing systems, ensuring security of data, network and backup systems, and preserving assets and information security
- Conduct regular system audits and identify opportunities to improve and update hardware, software, and/or systems
- Establish timeframes and facilitate or perform IT developments including system modifications, updates, upgrades, migrations, etc.
- Provide technical support and manage escalations related to IT operations including operational systems, security tools, applications, servers, email systems, work peripherals, and other hardware
- Research and implement solutions to foreseeable problem areas or vulnerabilities in alignment with user needs and system functionalities
- Design and develop policies and procedures especially on business-critical IT tasks and system administration, including disaster procedures, data backups, information security breaches
- Continuously identify areas of improvement in current process, technologies, and vendors and prepare analysis reports when upgrades or changes are necessary
- Manage allocation of IT budget and ensure the best possible service and value for company needs are met
- Train employees on software and hardware, including troubleshooting and other technical issues, as needed
- Provide support and act as consultant in ad-hoc projects or business initiatives
Qualifications
- Bachelor’s degree in technology or computer science
- 5+ years experience in end-to-end IT management
- Expertise and hands-on experience with implementing, configuring, and testing IT solutions
- Expertise and hands-on experience in technical management of equipment, software and operational systems, including system performance monitoring and backup and recovery procedures
- People manager experience would be an advantage
Personal attributes
- Highly customer-focused and able to provide a positive experience in conflict resolution
- Excellent communication skills and able to effectively convey messages or know-how to non-technical customers
- Highly dependable and responsive especially in urgent or time-sensitive situations
- Able to maintain high level of integrity and confidentiality
Working conditions
- Work from home arrangement unless business need requires physical presence
- Travel may be required
- Overtime or on-call duties may be required
- Flex time or shift schedule (or combination)
Hiring processWe aim to give our applicants a good experience by being timely, efficient, and direct. We do apologise however as due to the overall volume of applications we only respond to candidates successful in securing a screening.
Privacy StatementRISE is committed to protecting your personal information. Your information will be collected, used and may be shared by RISE with third party service providers to serve lawful purposes, for RISE recruitment process, including processing of data