Implementation of support in the first steps of customers in the Company - assistance in registering an account, installing an application, replenishing an account. Direct sales of the company's services to new customers through active communications through various channels - telephone sales, e-mail, instant messengers, and so on. Formation of trusting relationships, loyalty and interest of clients to the financial markets in order to increase the lifetime value customers in the Company. Achieve personal sales plans.
Key Responsibilities
- compliance with the business processes adopted by the Company, performance of tasks set by the Team Leader
- knowledge and possession of all relevant services and products of the Company
- possession of all internal IT resources of the Company necessary for the performance of their duties
- incoming contact processing - providing advice and support for new customers
- making outgoing contacts (phone, email, instant messengers, etc.) to sell the services and products of the Company to new customers
- making cold calls to attract new customers (if necessary)
- responsible and complete recording of all contacts with customers in the CRM-system
- discussion and analysis with clients of market situations in order to maintain customer interest in the financial markets
- meeting standard requirements for daily communications with customers
- meeting the requirements for the quality of communications with customers in accordance with the methods approved by the Company
- increase their own skills and competencies through corporate training and implementation of an individual development plan
- analysis of competitors' actions and feedback from the Company's clients. Bringing important information to the Team Leader
Requirements
Key Skills Required
- minimum of 1 years’ sales experience in finance sphere
- correct oral and written language
- fluent English
- business negotiation, presentation, and persuasion skills
- experience with CRM systems
Additional Skills Prefered
- personal experience of trading on Forex, CFD`s or stock market
- higher education
- possession / pass trainings on different sales methods (SPIN-selling, NLP, etc.)
- experience in telesales
- experience with CRM systems
Benefits
- Work in a dynamic and fast-paced international company
- Competitive salary
- Fun and friendly professional environment
- Using leading technologies and modern practices
- Excellent training and development opportunities
- Rapidly expanding global footprint