Sr. Quality Assurance Specialist
Canva, Philippines
Experience
1 Year
Salary
0 - 0
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
As mentioned in job details
Total Vacancies
1 Job
Posted on
Feb 19, 2021
Last Date
Mar 19, 2021
Location(s)
Job Description
At Canva, we create tools that empower the world to design. Our mission is to democratise design and empower creativity for anyone and everyone, on every platform! Inspired by a team of talented thinkers, an amazing culture and remarkable growth trajectory we are out to change the world, one design at a time.
Since launch in August 2014, we have grown exponentially, amassing over 20+ million monthly active users across 190 different countries who have created more than one billion designs. We are one of the world’s fastest growing technology companies and we have only achieved about 1% of what we are capable of!
Canva’s Customer Happiness team are the face of a platform used by millions of people every day. With over 20 million active users, we strive to make each and every customer happy. The team interacts with our users to provide and process information in response to inquiries, concerns and requests about Canva and its features. Customer happiness is what gets us up in the morning! Our aim is to provide excellent customer service and to promote this idea throughout the organisation.
What you'll do:
- Owns transaction monitoring and review for all of Customer Happiness Team
- Schedules and hosts fortnightly calibration sessions with the Leads and Subject Matter Experts
- Schedules and hosts weekly sessions with the Vendor team to calibrate and ensure alignment with Customer Happiness Team and User Voice Group goals
- Initiate and schedule monthly sessions with Leads to discuss trends, performance gaps and recommendations based on Quality reviews
- Collaborate with the trainer to discuss training needs based on trends and performance
- Conducts regular review and updating of processes aligned to current policy, processes or changes
- Scheduling and planning of monthly sessions with Specialists to calibrate or discuss observations / insights and findings from CSAT and Transaction monitoring
- Weekly and Monthly preparation and update of Quality and CSAT reporting including team, specialist and tenure level breakdown
You'll love this role if you have:
- Broad knowledge of Canva and its services within CHT’s area of responsibility
- Clear understanding of how to determine the root cause of performance issues related to skill
- Ability to develop and recommend quick fixes and long-range plans
- Ability to analyse simple to complex data and to provide and make sound and data-driven recommendations
- Displays strong commitment to ownership and execution of projects
- Excellent organisational skills with the ability to handle multiple tasks simultaneously
- Flexible, able to adapt to changing situations and open to trying alternative solutions
- Able to build strong relationships across the organisation and demonstrate a strong ability to work with a variety of personalities
- Excellent communication and interpersonal skills
- Effective coaching skills
Benefits
- Competitive salary, plus equity options
- Free meals everyday! We have talented In-house chefs that cook delicious breakfast and lunch for us everyday.
- Gym membership allowance
- Professional education allowance
- Mental health benefit through employee assistance program.
- Competitive HMO and Leave benefits
- Sponsored social clubs and team events
- Countless fun and quirky celebrations
- Work in one of the coolest office in Makati!
Canva is currently one of Australia’s hottest technology startups and has been the ranked #1 Australian Workplace in Technology by JobAdvisor for the second year in a row.
We mean it when we say we want to create a workplace that you love coming to. Our culture is unlike anywhere else and our offices are designed with workspaces for every mood, to help you do great work. At Canva you can be part of a company that is growing rapidly, building a product that users really love.
Go play with Canva! - Sign up for an account (it's free!)
Follow us on CanvaLife or our hashtag #Canvalife to know more how it is like to work with us!
How we hire? Here are the steps: https://www.canva.com/careers/how-we-hire/
How we act: Canva Values
What does the media say about Canva? Check out CNN, SpotPH, SparkUp & Canva press
Being a force for good
One of our core values at Canva, Being a force for good means we are actively working towards a world that isn't just good for a small few, but one that’s good for everyone. We believe deeply that bringing together diversity of thoughts, perspectives and expression is key for building the best product for our equally diverse community. To achieve this, we n
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