Senior Customer Support Associate Tech Account - US Client Remote

Zigzag is looking for a Senior Customer Support Associate (Tech Account) to join our client's team!

About our Client:
Blinq is a fast-growing, tech-enabled company that helps businesses streamline their networking experience through smart digital business cards and seamless onboarding tools. They’re passionate about delivering outstanding service and building long-term client relationships.

Their vision is to build the world’s intelligence layer for professional relationships - one that remembers for you, prompts when it matters, and keeps you in play. If that’s the kind of scale and ambition you want to be part of, you’re in the right place.

About the Role
We’re looking for a Customer Support Associate to join our remote team. This role is ideal for someone with strong communication skills who enjoys solving problems and is eager to learn the technical side of support. You’ll be primarily handling email-based inquiries, with occasional client-facing video calls to support onboarding with our US-based team.

What You'll Do

Respond to customer inquiries and issues via email in a professional and timely manner

Coordinate with the US team to support client onboarding sessions over video calls

Provide clear and concise product guidance to clients

Collaborate with internal teams to ensure customer satisfaction

Log and track support requests and feedback for continuous improvement

Shift: Night shift to align with US business hours

Tools: Must have a reliable internet connection, a quiet workspace, and a functioning headset and webcam

Growth at Blinq
Our Growth team is where sales, marketing, and growth strategy collide to supercharge Blinq’s reach. We bring our story to life for customers, partners, and the broader market - showing them how a single “card share” can launch a lasting relationship. If you’re passionate about connecting big ideas to the people who need them most, this is your place to shine.

ZigZag is committed to building a diverse, inclusive, and equitable workplace. We believe that talent knows no borders, and we welcome individuals from all backgrounds to help us shape the future of work. Guided by transparency and agility, we foster an environment where everyone is valued and empowered to thrive.

What You'll Bring

Excellent written and verbal communication skills in English

Comfortable speaking with clients on video calls

Strong attention to detail and organizational skills

Willingness to learn technical aspects of the product (training will be provided)

Ability to work independently in a remote setup

Highly preferred someone experienced working in a tech/SaaS company

2- 3 years of Customer Support or Customer Service experience

Remote: Fully work-from-home setup