Customer Support Manager
- Pasay
- Full Time
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Browse live jobsThe essentials
- Experience4 Years
- Career levelManager
- ShiftMorning Shift
- EducationBachelor's Degree
What you’ll be doing
A Customer Support Manager, ensures that the customers of a compnay are satisfied. The role is to provide superb customer service by leading and motivating the customer support team, developing procedures and talk scripts, and creating customer satisfaction goals.
What we’re looking for
Job Responsibilities
- Understanding existing policies rules and regulations pertaining to the Project.
- Supervises day-to-day operations in the customer service department.
- Respond to customers services issues in a timely manner, Communication with customers through various channels (Phone, E-mails, Viber, etc).
- Keeping records of customer interactions, transactions, comments and complaints.
Job Qualifications:
- Graduate of any four (4) years course or equivalent.
- Motivated and experience in managing Customer Services.
- Articulate and with excellent written and communication skills.
- Possess marketing and sales skills.
Perks & benefits
- Leaves
- Life Insurance
About Us
Ascent Solutions Philippines Inc. (ASCENT) is a dynamic and innovative integrator and developer of systems and platforms used for Trade Facilitation by various cargo communities. Located in the heart of Manila and incorporated in 2017, although qu
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