Job Description
We are a leading logistics and supply chain company based in Preston, UK, revolutionizing last-mile delivery. We specialize in seamless transport solutions to provide customers with unparalleled shopping convenience. We are seeking a Night Customer Service Representative (CSR) with 2 years of experience to join our dynamic team.
Responsibilities:
- Manage customer inquiries and resolve issues promptly via phone, email, and chat during night shifts.
- Provide accurate information on services, products, and order status.
- Collaborate with logistics teams to handle any delivery-related problems.
- Maintain records of customer interactions and feedback.
- Assist in improving customer service processes and protocols.
- Connect with the team via Google Meets for your entire shift.
Requirements
You MUST have:
- a laptop or PC
- a reliable broadband/fibre internet connection
- Power supply with a back up power source.
- a noise cancellation headset
- a quite work space so your not interrupted.
above requirements are mandatory and they are the responsibility of the employee to ensure they resolve any issues which may arise.
Our business operational hours are 7am to 10pm UK times. Please check to ensure these hours are workable for you.
Working 5 days per week- 9 hour shifts, scheduled during our business hours.
45 mins break/lunch. Includes weekend work.
Requirements & Skills
- Strong problem-solving abilities and attention to detail.
- Proficient in using customer service software and MS Office.
- Ability to work efficiently in a fast-paced environment and manage multiple tasks.
- Team-oriented with a customer-first mindset.
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