Customer Service Officer

Job Summary

The successful candidate will be responsible to provide timely and effective assistance to maximize customer satisfaction.

Responsibilities:

• Understand and resolve customer issues.
• Escalate all customer complaints, feedback and suggestions.
• Introduce new products and promotions to customers.
• Perform follow-up communication activities.
• Prepare simple daily reports.
• Phone call tasks related to the new promotions and FTD & Retention campaign.

• Korean working remotely from Korea or other countries
• Strong verbal and written communications in Korean
• Korean typing speed must be at least 50 words per minute, accuracy must be at least 90%.
• Proficient in Microsoft applications.
• Candidate must have at least a Diploma in any field.

Nice To Have:

• Some proficiency in English
• Working experiences in the online gaming industry
• Koreans who prefer work abroad
• Working Conditions:
• WFH from Korea or other countries except Philippines (except who hold PH permanent visas)
• Required to work shifts round the clock, weekends and holidays