L3 Support Engineer (Philippines)
Sleek, Philippines
Job Description
Who are we?
Meet Sleek. We are an all-in-one digital platform helping entrepreneurs and investors to register their companies in Singapore, Hong Kong amp; Australia, and assist them with the management of their accounting, audit and taxes, in a 100% digital manner. We build cutting edge technology to automate manual work, and provide a delightful experience to our 5,000+ clients. Naturally, we are continuously looking for great people to join our dynamic team!
We are a team of 200 builders from 17 countries, with offices in Singapore, Hong Kong, Sydney amp; the Philippines, committed to delivering a great experience to our clients.
At Sleek, you will find a fast-paced environment focused on building great solutions, and endless opportunities for learning and knowledge sharing, whether it’s around a coffee with your colleagues at the office, or via video calls with your peers based overseas! If you believe in tech for good, and want to make a change to the way things are done traditionally, this is the place for you.
We are looking for our next L3 Support Engineer, to help us grow!
As an L3 Support Engineer, you will work closely with our Engineering department to support our Sleek platform. You will report to the Head of Architecture.
Job responsibilities:
- Collaborate with friendly Product, Tech and Data teams to reproduce and resolve an array of enquiries
- Support our internal business stakeholders on questions about Sleek platform functionality
- Provide technical support through our channels via Zendesk, JIRA, and phone
- Identification of fixes and development of code
- Configure servers and networks in the Cloud
- Update database records to keep client records up-to-date
- Update knowledge base to improve self-servicing
Requirements
- 4 or more years in a technical role with 1 year of support experience
- Knowledge in NodeJS and VueJS/ReactJS, as well as MongoDB/PostgreSQL is required
- Experience debugging problems with IDEs and browser tools
- Familiarity with ticketing systems like Zendesk/JIRA
- You will be speaking with people of all walks of life, so communication skills are key
- Works well with people and not afraid to ask for help
- Attentive and keen to learn from other mentors
- Loves solving problems and has the patience for troubleshooting sticky IT issues
- Supporting out-of-hours and weekend work where required
Benefits
- We call ourselves Sleekers!
- Our values are: Simplicity, Loyalty, Excellence, Entrepreneurship, Kindness
- We take corporate social responsibility very seriously at the company level and absorb the yearly carbon footprint of all of our employees
- Multicultural team with 15+ nationalities and as many languages spoken internally!
- Hybrid Work Arrangement
- Flexi Health Benefits
- We celebrate you: Sleek is an equal opportunity employer and welcomes applications regardless of race, ethnicity, religion, gender, age or identity
Join the Sleek family today!