Technical Support Specialist
Boldr, Philippines
Job Description
WHAT IS YOUR ROLE
The technical support specialist is a great opportunity for someone with an aptitude to learn, a love of problem-solving, and a passion for technology and startups. We believe in a strong, friendly culture. While not only helping customers troubleshoot our platform, you will also be an integral part from conceptualization to execution of their business using our program.
WHY DO WE WANT YOU
We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.
WHAT WILL YOU DO
- Answer customer questions over email and live chat.
- Deliver excellent customer service to our customers.
- Write and update support articles.
- Become an expert on our .
- Work closely with the customer succeproductss management and engineering teams.
- Advance your career in the SaaS industry.
Requirements
- Demonstrated ability to solve technical problems.
- Desire to teach new customers about the platform.
- Ability to answer product and technical questions.
- Comfort working independently, given time zone differences.
- Familiarity with APIs, email infrastructure, DNS,HTML,CSS, and/ or javascript.
- Nice to have experience with JIRA or zendesk.
- Nice to have previous experience in a B2B technical support role at a SaaS company.
- Nice to have experience with email, push or SMS platforms.
Benefits
- SSS
- Pag-ibig
- Philhealth
- HMO on day one
- 13th-month pay
- Paid incentive leaves
- Personal time-offs (PTOs)
- Sick leave