Customer Support Representative -17399079546
Support Shepherd, Philippines

OPEN TO PHILIPPINE-BASED FILIPINO CITIZEN ONLY

Position : Customer Support Representative

Work Hours : TBD

Pay Range : $1,000.00

About the company

The company provides employee self-service solutions which cover human resource functions typically ignored by HRIS vendors. The company’s web-based software is cost-effective, easy-to-use, and easy-to-maintain in addition to vastly improving your efficiency. Since 2010, the company’s software has been deployed in organizations within a multitude of industries and company sizes. From government agencies to manufacturing and from 1,000 employees to 25,000+.

Responsibilities

• Provide exceptional customer support via various channels, including phone, email, and live chat.
• Address customer inquiries, concerns, and requests related to outsourced employment verification services promptly and professionally.
• Work closely with internal teams to ensure accurate and timely delivery of outsourced employment verification services.
• Monitor and track service requests to ensure adherence to service level agreements.
• Maintain detailed and accurate records of customer interactions, issues, and resolutions.
• Contribute to the development and updating of internal knowledge base materials.
• Communicate product updates, new features, and service-related information to customers effectively.
• Collaborate with other departments to share customer feedback and insights for continuous improvement.

Requirements

Qualifications

• Minimum of 2 years of experience in a customer support role.
• Strong communication skills, both written and verbal.
• Proficient in using tools such as Google Workspace and Office 365.
• Exceptional problem-solving abilities and attention to detail.
• Ability to handle challenging situations with empathy and professionalism.
• Previous experience in a similar role within the HR or employment verification industry, preferred.

Job Rewards and Benefits