Guest Services Agents (Remote)
Sofia, Philippines

Sofia is a remote staffing platform specializing in providing top-notch talent to real estate and vacation rental industries. Currently, we are hiring for a leading vacation rental company based in Arizona. This company specializes in offering guests unforgettable experiences in luxurious properties across the region. They are dedicated to delivering exceptional service and creating memorable stays for their guests.

We are seeking Guest Services Agents to join the team remotely. The Guest Services Agents will be responsible for ensuring the satisfaction and comfort of guests throughout their stay. This role requires excellent communication skills, attention to detail, and a passion for hospitality.

Responsibilities:

• Assist with check-in/check-out processes remotely
• Respond promptly to guest inquiries and requests via phone, email, and online platforms
• Coordinate maintenance and housekeeping services to ensure properties are clean and well-maintained
• Address any guest concerns or issues remotely in a professional and timely manner
• Maintain accurate records of guest interactions and transactions

Requirements

• Previous experience in hospitality, customer service, or a related field preferred
• Excellent communication and interpersonal skills
• Ability to multitask and prioritize tasks in a remote, fast-paced environment
• Strong attention to detail and problem-solving abilities
• Flexibility to work weekends, evenings, and holidays as needed

This role is designed to evolve as necessary to meet the dynamic needs of the business. The successful candidate can expect to take on new responsibilities and grow within the position.

Benefits

• Above-market salary package reflective of your skills and experience.
• Permanent work-from-home setup providing flexibility and work-life balance.
• Positive and supportive working environment fostering professional growth.
• No micromanagement we trust you to excel in your role.
• Opportunities for career advancement within a dynamic and expanding company.

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