Account Manager (AU Marketing, Home-based)
ConnectOS, Philippines
Job Description
Salary: P60,000 to P80,000 (Monthly Package)
Schedule: Monday Friday (09:00 AM - 06:00 PM AEST)
What are we looking for?
Skills Required:
- Minimum 2 years of experience in an account or program management, ideally loyalty role
- Basic understanding of marketing, loyalty principles and best practices.
- Preferably with experience handling any international client.
Nice to Have:
- Adaptable to use various admin systems and tools, with high proficiency in MS Tools (PowerPoint, Excel).
- Able to interpret instructions and deliver quality outputs that meet the brief.
- Excellent verbal and written communication.
- Attention to detail.
What will you do?
- Oversee daily administrative, operational, and logistical activities supporting the management of client loyalty programs and projects.
- Follow established processes, with a good understanding of program constructs and loyalty best practices.
- Conduct ad hoc desktop research as requested, understanding context and requirement, to produce quality output to company standards.
- Maintain the central schedule of program deliverables, collating updates from the team, sharing weekly client status reports.
- Manage client meeting schedules and agendas. Ensure program management efficiencies using internal project and time management tools.
- Oversee program marketing activity, maintaining a central repository of marketing plans and assets.
- Oversee customer servicing enquiries and escalations.
- With an understanding of program constructs, tech and ops processes, liaise between clients and partners, to investigate and resolve customer experience issues.
- Access program data from external reporting tools, to compile monthly program performance reports for internal team review and client presentation.
- Manage financial processes for client programs, reviewing, reconciling and gaining approvals for invoice payments.
- Manage client billing process with finance team. Work with finance and relevant client-facing team members to monitor and chase any overdue client invoice payments.
Join the awesome team and enjoy these benefits amp; perks:
- Home-based
- Medical, Dental Coverage and Life insurance from day 1 of employment
- Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
- Competitive salary package and annual appraisal
- Financial Assistance Program
- Mandatory Government Benefits and 13th Month Pay
- Complimentary Sleeping Quarters, Coffee at no cost
- Complimentary Office Fitness and Wellness Facilities at no cost
- Regular Company Events, Work Life Balance, and Career growth opportunities
- Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA
JOIN CONNECTOS NOW!
ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.
Our client in Australia is a team of Customer Loyalty Experts that specialize in solving complex customer problems. They utilize Customer Science, blending loyalty, strategy, and data insights to help businesses understand, manage, and grow customer value. Their experienced team utilizes proprietary methods and data-driven insights to deliver state-of-the-art services that optimize performance and grow customer value.
#ConnectOS #TeamConnectOS
Equal Employment Statement
Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.