Systems Engineer - NOC (New Zealand Managed Services Provider, Hybrid)
ConnectOS, Philippines
Job Description
Salary: P90,000 to P140,000 (Monthly Package)
Schedule: Monday Friday (07:30 AM - 04:30 PM NZT)
What are we looking for?
Skills Required:
- Previous experience in an MSP environment or has awareness of standard MSP environment and requirements.
- Ability to deploy, troubleshoot, and maintain basic systems.
- Working knowledge on Automation using Azure Automation or any related.
- An awareness of Backup and Disaster Recovery technologies as well as best practices.
- Understand the different cloud technologies integrated into Microsoft Azure. Be comfortable troubleshooting and maintain systems with IaaS, Azure Virtual Desktop, and the various networking components.
- Comfortable supporting security products such as Firewalls, Microsoft Intune, and Multi-factor authentication systems to keep digital assets safe.
- Expert-level experience with Windows Server and Active Directory.
- Strong knowledge of Server OS, Windows OS, Mac OS, Android, and iOS, and MS Office applications.
- Be able to troubleshoot network components including switches, wireless and firewalls.
Nice to Have:
- ICT Industry-based certifications or accreditations such as CompTIA A+, Microsoft - Windows 10, Microsoft 365
- Experience in Azure Automation
- Experience with internal and client-facing technical work and consulting services.
- Previous experience with ticketing systems, such as Autotask or ConnectWise.
- Knowledge of any of the following technologies: Duo MFA, Okta, JAMF, SCCM, Hyper-V.
What will you do?
- Work as part of a delivery team that is focused on outcomes whilst delivering exceptional service to our clients.
- Undertake timely engagement and ongoing communication with key stakeholders to ensure requirements are being met and expectations are being managed.
- Manage daily monitoring tasks, resolving issues that can be sorted quickly, escalate to Technical Services when needed, or Support Center when resources constraints exist.
- Provide operational support to clients, ensuring system issues are dealt promptly and efficiently whether they are completed remotely or onsite.
- Support in-place systems and proactively identify where improvements can be made.
- Provide support and/or escalation across the business at all levels with on-the-job training, creating knowledge bases/guides and general guidance.
- Complete all operational actions and tasks in accordance with the company procedures, standards, and policies.
- Support the development, implementation, and maintenance of security standards.
- Assist in defining and developing new ways of working which deliver value to our clients.
- Provide Level 1 2 systems troubleshooting and helpdesk support, including end-user devices, such as laptops, desktops, tablets, and mobile phones.
- Daily hands-on interaction with network, systems, cloud, and voice troubleshooting.
Join the awesome team and enjoy these benefits amp; perks:
- Hybrid (2 days/ week, Office-based; 3 days/week, Home-based)
- Medical, Dental Coverage and Life insurance from day 1 of employment
- Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
- Competitive salary package and annual appraisal
- Financial Assistance Program
- Mandatory Government Benefits and 13th Month Pay
- Complimentary Sleeping Quarters, Coffee at no cost
- Complimentary Office Fitness and Wellness Facilities at no cost
- Regular Company Events, Work Life Balance, and Career growth opportunities
- Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA
JOIN CONNECTOS NOW!
ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.
Our client founded in 1990 is a New Zealand-based company specializing in IT Services and IT Consulting. They help businesses see technology as an enabler to solve problems. Their purpose is to help business achieve more by providing businesses with unique strategies to develop and grow. In addition, they actively engage with local community organizations and charities. Their service portfolio encompasses IT support, website design, and software development.
#ConnectOS #TeamConnectOS
Equal Employment Statement
Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.