Partner Support Associate
Support Shepherd, Philippines

Position: Partner Support Associate

Working Hours: Monday to Friday 9 am to 6 pm EST

Salary Range: 900-1500USD

Holiday: TBD

Duties and Responsibilities:

• Create amp; process quotes and orders for Distributor partners, using Salesforce,

PandaDoc, and email to communicate with all necessary parties

• Deliver efficient service to all requests with a thorough knowledge offerings and high attention to detail.
• Help partners navigate questions about their orders and assist with removing obstacles during any part of their experience. Internally ask, how can I best remove roadblocks for this partner? and what else would make this a better experience for the partner?
• Support with all forecasting amp; sales operations related tasks, including following up on past due opportunities to ensure a clean database
• Continually learn new software tricks amp; tips to improve your own efficiency with the systems and support you are able to provide
• Support with miscellaneous tasks such as reporting, data collection, etc

Requirements

• Prior experience working with suppliers and commercial partners, and/or insurance/billing is preferred
• Strong empathy, compassion, and emotional intelligence is a MUST. You will be providing exceptional service based on the specific needs of each partner
• Ability to multi-task with accuracy and meet deadlines
• +2 years of experience in customer service with strong conversational skills
• Tech fluency with the ability to quickly adapt and apply software (G Suite, Front, Shopify, Slack)
• A natural enthusiasm for resolving problems in an ever-evolving environment
• Handle confidential information with extreme care
• Exceptional reading and writing skills
• Administrative and organizational skills

Benefits

TBD

Job Rewards and Benefits