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Helpdesk Support 1
One CoreDev IT, Philippines
Experience
1 Year
Salary
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
Bachelor's Degree
Total Vacancies
1 Job
Posted on
Mar 3, 2024
Last Date
Mar 16, 2024
Location(s)
Job Description
Job Description
- Respond to customer inquiries via phone, email, or chat
- Troubleshoot basic technical issues such as password resets, software installations, and connectivity problems
- Escalate more complex issues to higher-level support as needed
- Document customer interactions and issue resolution in a ticketing system
Benefits
- Government-mandated contributions: SSS, Philhealth, PagIBIG
- 13th month pay: computation is based on the basic salary of the employee
- Perks and/or Allowances: Deminimis (non-taxable), benefits of relatively small value intended for the general welfare of employees (Power and Internet Allowance, Meal Allowance, Rice Allowance, Clothing Allowance, Laundry Allowance, and/or Medical Cash Allowance)
- Paid Leaves: 6 VL to take time off, 6 SL (recuperation), 3 EL (emergency situations), statutory leaves (maternity, solo parent, maternity, etc)
- Leave Conversion: maximum of 10 unused leave credits may be converted into cash
- Special Leave Privileges: birthday occasions, client-initiated leaves
- Healthcare Benefit with one (1) dependent
- Funeral Assistance: Php 5,000
- Service Award Incentive: rewards and recognition for employees who will successfully reach 1, 3, 5, 7, or 10 years with the company
Job Specification
One CoreDev IT
Information Technology and Services - Makati, Philippines