Why ClearSource?
ClearSource is a people-driven company focused on delivering exceptional customer experiences every day! We truly believe in our Core Values Customer First, Personal Accountability, Humble Courage, Hungry, and Happy amp; Healthy. They define ClearSource’s DNA and make us a great company to work for. We support all of our people in helping them realize their greatest potential.
ClearSource is looking for an exceptional Team Leader to work with our sales agents serving our client in the home warranty industry. If you are a driven and motivated person with strong leadership abilities and prior experience in sales looking to join a company with a fantastic work culture, then this opportunity is for you!
Enjoy these outstanding perks and benefits:
What you will do as a Team Leader
· The Sales Team Leader (TL) ensures assigned team members have the tools, knowledge, and desire to consistently create exceptional customer experiences.
· Motivate, guide, and manage a team of sales representatives to achieve their sales targets and contribute to the overall success of the organization.
· Setting clear goals and objectives, monitoring, and tracking performance, and providing feedback and training as needed, to create a positive and collaborative work environment.
· Analyze sales data, identify areas for improvement, and propose solutions to help drive sales growth.
· Conduct weekly one-on-one meetings and coach agents daily on improvement opportunities presented by the client or through listening to calls together.
· Perform daily side-by-sides and record the interaction assessments to ensure customer inquiries are handled by team members in accordance with ClearSource quality standards.
· Provide timely assistance to agent queries.
· Provide updates on key metrics for the day to the team and client.
· Conduct weekly meetings to discuss team performance, goals, and action plans.
· Attend weekly client and internal meetings to collaborate and create sales strategies.
· Attend weekly QA call calibration to align with guidelines and ensure team success.
· Handle escalated interactions before the end of each shift.
· Conduct the first interview of candidates being considered for employment on the program.
· Live the ClearSource Core Values.
· The Team Leader reports to the Operations Manager.
What ClearSource Needs from You
Requirements
What ClearSource Needs from You
External:
Benefits
Enjoy these outstanding perks and benefits: