Why ClearSource?
ClearSource is a people-driven company focused on delivering exceptional customer experiences every day! We truly believe in our Core Values Customer First, Personal Accountability, Humble Courage, Hungry, and Happy amp; Healthy. They define ClearSource’s DNA and make us a great company to work for. We support all of our people in helping them realize their greatest potential.
ClearSource is seeking enthusiastic individuals to join our team as Solar Customer Service Representatives who will serve as the friendly face and helpful voice for our valued solar customers. You will make sure things run smoothly year-round by providing quick and professional service when things don't go as planned. If you have a passion for renewable energy, excellent communication skills, and a knack for problem-solving, we want you on our team! Join us in empowering our solar community and be a force for positive change. Apply today to embark on a rewarding journey as a Solar Customer Service Representative!
What you will do as a Solar Customer Service Representative
- Represent the company with professionalism and deliver exceptional customer service through effective communication and support.
- Troubleshoot and problem solve customer's issues or concerns by providing solutions, recommendations, replacements, gathering of sensitive information, and/or detailed product information with a sense of urgency while using a positive and empathetic approach at all times.
- Complete, maintain, and process pertinent paperwork and records with high attention to detail to ensure accurate data about the customer is maintained.
- Complete daily tasks within pre-established timelines.
- Meet all identified team and client performance metrics and goals.
- Build relationships and work closely with customers, co-workers, and all levels of the organization in a positive manner to supply necessary updates and reporting as needed.
- Report any training needs or system error/discrepancies to the supervisor.
- Regular attendance, punctuality, and adherence to an agreed-upon schedule of availability are conditions of employment and are an essential function of this position.
- Live the ClearSource Core Values.
- The Customer Service Representative reports to the Team Leader.
Requirements
- Completed at least 2nd year in college.
- At least 1-year Technical Support experience
- Above average communications skills
- Typing test - 35 WPM, English Proficiency Test - B2
Benefits
Enjoy these outstanding perks and benefits:
- Competitive salary
- Medical and dental Insurance (with free dependents)
- Group life insurance
- Paid time off (PTO)
- Outstanding career growth
- Passionate, energetic amp; innovative work culture
- Friendly, team-driven environment
- Skills and leadership development