L2 Support Engineer (AU Financial Industry, Office-Based)
ConnectOS, Philippines
Job Description
Salary: P80,000 to P120,000 (Monthly Package)
Schedule: Monday Friday (8:00 AM- 5:00 PM AEST)
What are we looking for?
Skills Required:
- Experience with Microsoft InTunes mandatory
- Experience with HaloITSM or similar service desk ticketing system mandatory
- Experience with PRTG or similar monitoring tools mandatory
- Experience with Windows Server 2016/2022 mandatory
- Experience with SentinelOne, Dark Trace, Mimecast and Oracle Fusion a plus.
Nice to Have:
- Experience with Azure VPN and iPhone MDM a plus
- Strong understanding of computer hardware, operating systems (Windows, macOS), and software applications mandatory
- Strong with networking concepts (TCP/IP, DNS, DHCP) mandatory, routing and switching is a plus
- Experience in a Managed Services Provider is a plus
- Relevant certifications such as MCSA, Cisco CCNA, or equivalent a plus
What will you do?
- Serve as a primary point of contact for escalated Level 1 and 2 support issues.
- Diagnose and troubleshoot advanced hardware, software, and network problems for desktops, laptops, servers, and other IT infrastructure components.
- Perform system administration tasks, including server maintenance, configuration, and monitoring, to ensure optimal performance and reliability.
- Implement and manage security measures such as antivirus software, firewalls, and intrusion detection systems to protect against cyber threats and unauthorized access.
- Collaborate with other IT teams, vendors, and third-party service providers to resolve complex technical issues and implement IT projects and initiatives.
- Document and maintain comprehensive records of technical issues, resolutions, and configurations to facilitate knowledge sharing and problem resolution.
- Assist with data entry tasks as required.
Join the awesome team and enjoy these benefits amp; perks:
- Medical, Dental Coverage and Life insurance, 1 month processing after start date
- Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
- Competitive salary package and annual appraisal
- Financial Assistance Program
- Mandatory Government Benefits and 13th Month Pay
- Complimentary Sleeping Quarters, Coffee at no cost
- Complimentary Office Fitness and Wellness Facilities at no cost
- Regular Company Events, Work Life Balance, and Career growth opportunities
- Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA
JOIN CONNECTOS NOW!
ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.
Our client, located in Australia, possesses 15 years of experience in assisting businesses in constructing efficient and prosperous hybrid teams. They achieve this by integrating the client's existing team with offshore talent. Utilizing their extensive expertise, they are able to optimize productivity, foster collaboration, and deliver cost-effective outcomes.
#ConnectOS #TeamConnectOS
Equal Employment Statement
Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.