Senior Service Desk Engineer (AU IT Solutions Provider, Hybrid)
ConnectOS, Philippines
Job Description
Salary: P90,000-120,000 (Monthly Package)
Schedule: Monday-Friday (8.00 AM - 5.00 PM AEST) Must be flexible to work After Shift Hours and on weekends if needed.
What are we looking for?
Skills Required:
- Minimum 4 years of experience in a Software support/IT related or similar role as a L2.5 to L3 Service Desk Support in an MSP environment.
- Experience with providing exceptional customer service and building strong relationships. Proven ability to communicate effectively using written communication and interpersonal skills.
- Very good understanding of Windows server (2016, 2019) amp; desktop support and administration (Win10, Win11), knowledge and experience with networking infrastructure, design, configuration, and troubleshooting
- Experience with the Microsoft stack strong knowledge of Office 365 and Azure/Entra, and administration of these platforms is a must.
Nice to Have:
- Excellent problem-solving skills, able to work through a problem and reverse-engineer a solution.
- The following certifications will be highly regarded: ITIL, AZ-900, AZ-104, AZ-140, Networking specialization (Cisco, Fortinet, AZ-700).
- Alignment and certification with ITIL frameworks and guidelines are highly recommended.
What will you do?
- Ensure all Solutions Support tickets logged with the Solutions Helpdesk are managed within agreed-to Service Level Agreements
- Ability to act as a mentor and provide coaching amp; guidance to other members within the Service Desk, assisting with tickets and escalations.
- Assist SD Team Leader and Service Desk Manager by monitoring technician queues and workloads, and stepping in to provide technical assistance, that tickets are being worked through efficiently.
- Ensure escalations to architects and 3rd party vendors are actively managed. inclusive of Communication plan
- Identification of self-development opportunities through appropriate training
- Strong problem-solving abilities and a passion for streamlining processes and workflows through automation are essential.
Join the awesome team and enjoy these benefits amp; perks:
- Hybrid (2-3 days/ week Office-based; Must report in the Office every Friday)
- Medical, Dental Coverage and Life insurance
- Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
- Competitive salary package and annual appraisal
- Financial Assistance Program
- Mandatory Government Benefits and 13th Month Pay
- Complimentary Sleeping Quarters, Coffee at no cost
- Complimentary Office Fitness and Wellness Facilities at no cost
- Regular Company Events, Work Life Balance, and Career growth opportunities
- Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA
JOIN CONNECTOS NOW!
ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.
Our client, located in Victoria, Australia, was founded in 1998. They specialize in providing IT management, strategy, and converged services to businesses in various regions. Their services allow companies to focus on their core operations while effectively managing their IT needs.
#ConnectOS #TeamConnectOS
Equal Employment Statement
Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.