Player Engagement Solutions - Revenue Operations Data Controller
Keywords Studios, Philippines
Job Description
Since 1998, we've been on a mission to reshape how players interact with their favorite games, growing into a global team of over 12,000 professionals spread across 70+ studios in 26 countries.
We are always there to lend a hand to video games developers and publishers by offering a wide range of solutions: from art and audio to testing, localization and finally - Player Engagement - which is one of the fastest-growing Service Lines at Keywords Studios. Player Engagement provides technical support, community management, and trust amp; safety services for a wide range of AAA and Indie studios in the gaming industry.
Join us in our mission to build engaging player communities and offer outstanding experiences!
Role overview
As a Data Controller, you'll be the backbone of the data operations within Player Engagement. Acting as the architect behind our Salesforce data management, you will create insightful dashboards, reports, and dive deep into data to find the best course of action possible. Additionally, you'll contribute to developing business growth plans, refining lead generation strategies, and ensuring effective sales pipeline management. Your work will be essential in delivering exceptional service to our clients.
Requirements
What are we looking for? Our Revenue Operations Data Controller has a knack for the following skills:
Business
- Design and implement data-driven strategies to enhance business development and lead generation efforts.
- Oversee and enhance sales pipeline management processes for increased efficiency.
- Contribute to the development of streamlined client onboarding processes.
Leadership
- Administer and manage the Salesforce instance to optimize the efficiency of our sales processes.
- Implement and maintain data governance policies to ensure data accuracy and integrity.
Analytics
- Develop and generate insightful dashboards and reports to support decision-making processes.
- Conduct thorough data analysis to identify trends, opportunities, and areas for improvement.
- Optimize revenue operations through effective data management and analysis.
Communication
- Cooperate with cross-functional teams to leverage data for targeted marketing and sales campaigns.
- Collaborate with account management teams to ensure ongoing client satisfaction and success.
You'd be a great fit for this role if you have:
- Bachelor’s degree in a relevant field (Business, Data Science, etc.).
- Proven experience as a Data Controller or similar role in a customer support or BPO setting.
- Expertise in Salesforce administration and configuration.
- Strong proficiency in data analysis, reporting tools, and dashboard creation.
- Knowledge of best practices in business development, lead generation, and revenue operations.
- Excellent communication and collaboration skills.
Benefits
What do we offer?
Keywords Studios is dedicated to following a well-established Equal Opportunities Policy. We endeavor to create a workplace which provides equal opportunities for all employees and potential employees.
Benefits:
- Monthly non-taxable allowances
- HMO and Life Insurance
- Paid Time Offs
- Annual Wellness Subsidy
- As a remote role, we offer flexibility and a nice work-life balance.
- Our company culture is fun, friendly, diverse and inclusive, and we welcome people from all over the world.
- We work on exciting projects with global brands. We help the world’s greatest game development/publisher studios on community and social media management, while they work hard to develop stunning game experiences, including MMOs, AAA blockbusters, indie gems and mobile hits.
- Depending on your location, as well as each project and its needs, the job could be open to freelance cooperation or employment contract if there is a possibility within our global footprint.
Our recruitment process is fully online and remote. We value each application and review every candidate individually. Our recruitment team will get back to you as soon as they can to inform you about the status of your candidacy. If you're interested in joining our team, we highly encourage you to apply.
That would be it from us - now we are waiting for your move!
#imaginemore
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Role Information: EN
Studio: KWM
Location: Asia Pacific, Philippines, Pasig
Area of Work: Player Engagement
Service: Engage
Employment Type: (Full-time, Permanent
Working Pattern: Hybrid, Remote