Collections Officer
Sinch, Philippines
Job Description
Sinch SMB provides innovative mobile messaging solutions that help businesses of all sizes from SMBs to enterprise-level better connect with customers. With 90 percent of messages read within 90 seconds, Sinch SMB drives business success by creating engaging mobile experiences that customers love. Our messaging solutions for alerts and notifications, billing and payments, appointment reminders, marketing, and staff scheduling are trusted by over 65,000 customers in industries such as healthcare, education, retail, and utilities. With offices across Australia, United States, United Kingdom, and New Zealand, Sinch SMB is the number one choice for easy and engaging business messaging.
Our Finance Team is looking for a Collections Officer to collect overdue debt from Sinch Message Media customers that are based in Europe, USA and Australia.
Reporting to the Collections Team Leader - Philippines, the Collections Officer works within a global finance team and will partner with key stakeholders within the business (sales and customer support teams) to resolve customer queries and collect outstanding monies from customers.
The role will work autonomously (working from home) and work with a team of collections staff based in Australia, USA and Philippines.
Specific roles and responsibilities:
· Daily collection activities including telephone and email follow up on lower value customer balances
· Working in a queue, you will deliver fast and effective communication to all clients resolving queries within specific service level agreements (SLAs).
· Perform account/payment reconciliations.
· Responding to external and internal customers on account queries.
· Identifying bad debts
Requirements
What experience/qualities you need to bring with you
· Previous 3 years+ collections experience essential.
· Advanced Excel knowledge essential
· System knowledge - Zuora, Salesforce knowledge preferable.
· Excellent attention to detail and accuracy is essential, with strong customer service and English communication skills.
· Sound time management, prioritisation, and follow-up skills, including the ability to effectively balance quality and quantity of output.
· Excellent problem-solving skills with the capability to recommend solutions and improvements.
Benefits
What we promise to give you
· Working from home
· Coaching and development
The successful candidate will be required to work standard business hours. You will also need your own home office set up with a self-provided laptop or PC, headset, and reliable internet connection.
We dream big for our company, our customers, and our employees and we hire the best talent worldwide to help us bring our vision to life. We have a local presence in more than 60 countries probably somewhere near you!